AZ-EQ6 What a disappointment!

[johnrt]

I took delivery of a brand new AZ-EQ6 last Friday from FLO and I'm really sorry to day it's an absolute turkey. Firstly the axis in both DEC and RA are quite stiff making it very difficult to balance. Tonight is my 3rd night out with the mount and once again it has failed to live up to expectation.

Upon a successful calibration here is the first few minutes of guiding in PHD (top graph) which was followed by 45 minutes of good tracking and guiding giving nice round stars on 900 sec exposures, followed by the bottom graph.

The RA axis is wild and out of control at will. Such a disappointment.

[johnrt]

Oh and here's the resulting sub from the bottom graph.

[thanders]

It seems to need some adjustments. The bearings are most likely too tight.

/Thomas

[johnrt]

It seems to need some adjustments. The bearings are most likely too tight.

/Thomas

One for the manufacturer to sort out at their leisure after I return it.

[Chris]

Maybe you can have a word with FLO and see if it can be returned? Thats if it's not a simple fix?

I'm sure Steve can advice :-)

[johnrt]

Maybe you can have a word with FLO and see if it can be returned? Thats if it's not a simple fix?

I'm sure Steve can advice :-)

Indeed I am with safe hands having bought it from FLO, I've already emailed Steve with my concerns and I'm sure they'll take care of it without fuss.

[FLO]

I took delivery of a brand new AZ-EQ6 last Friday from FLO and I'm really sorry to day it's an absolute turkey. 

Sorry to hear that John. We don't often see a faulty AZ EQ6-GT mount so you have been unlucky. 

One of us will see your email when we open in the morning then will arrange a collection and replacement

HTH, 

Steve

[johnrt]

Sorry to hear that John. We don't often see a faulty AZ EQ6-GT mount so you have been unlucky. 

One of us will see your email when we open in the morning then will arrange a collection and replacement

HTH, 

Steve

Excellent Steve, thank you very much. It's a real shame as hiding in there is a good mount, as you say just unlucky to get a bad one, but that's the reason we shop with you, no fuss service

[jaspalchadha]

That's what you call excellent service.. Some companies would make you go the hundreds of steps before returning an item

[johnrt]

AZ EQ6 guiding take 2

[r3i]

That looks better John, was that with a new mount or the original one with something sorted out?

[johnrt]

That looks better John, was that with a new mount or the original one with something sorted out?

FLO sorted me out in just a few days with a brand new mount head, which runs like an absolute charm.

[msh1]

i found on my azeq6gt was to up the hysteris to 50 to smooth out the graph then do a pec now i get a rms of 0.03 

mark

[swag72]

Glad that its sorted John. Good news indeed.

[Tomvictor]

That is good service from FLO!

[ollypenrice]

I don't have one of these but I have seen one here and there's a lot to like about it.

Olly

[alan potts]

I don't have one of these but will this time next week, I rather hope I get a good one but I only use it for visual so maybe I would never know.

Alan

[Dave_D]

FLO sorted me out in just a few days with a brand new mount head, which runs like an absolute charm.

so come on... chop chop... let's see the results

[Dude_with_the_tube]

i have one and use for visual only and i cant fault anything.Clutches work perfect,go-to and tracking is spot on.Go-to is actually so accurate that i use orthoscopic eye pieces and in 18mm ortho i can get the target dead centre.Very pleased with the mount.

[johnrt]

I had the mount running twice now, delayed only by the recent full moon. I have to say the 2nd mount provided by FLO has ticked over in both imaging sessions without a hitch, delivering 900sec subs at 900mm+ focal length without a problem on both sides of the meridian.

Here's what it's managed so far - 6 hours on Sh2-132. 

[DaveS]

Good to see you got your mount troubles sorted out. That's a cracking image!

[ollypenrice]

Perfectly good. Great to see this sorted.

Olly

[Epicycle]

Great image indeed! Looking forward to more,

E.

[Chris]

Great result, both the mount and the image :-)

[johnrt]

Thank you all folks, good to be sorted and back on the horse. Now the moon is gone I just need a clear spell for some OIII and set about a colour version.