Like Paul M, I subscribed to S&T for many years. However I felt the quality of articles started to decline, and the magzine got thinner. When my sub came up for renewal about 2 years ago, I did try to renew online, but their system would'nt let me. I contacted the helpdesk, but it was no help at all, so I gave up.
This was such a contrast to my experience several years earlier, when one issue never showed up. I phoned up and spoke to a lady, who was very apologetic (sounded genuine), didn't try to blame anyone else and just sorted out the problem without delay.