I bought a pair of Vixen SLVs and they arrived the next possible day after purchase (I bought them at night) and they arrived two days later - top service as always. The goods were well packaged and all correct. Unfortunately they were not suitable for my requirements and I therefore requested a return. As I hoped, the replies were quick, an alternative solution was offered but we agreed it was not suited to my circumstances and so they approved a collection, all within the space of the same working day. So even though this purchase didn't work out, I received an excellent service and prompt replies. I'd certainly always recommend FLO as a supplier of new astro equipment.