Atik Repairs ??

[kirkster501]

The USB port on my 460 camera seems a tad iffy.  Wondered what experience folks have of getting this stuff repaired please?  I always think these none captive USB cables are ridiculously flimsy.

Who did you contact? Just the email on their website?

Thanks, Steve

 

[Davey-T]

Had excellent service from Atik a couple of times, just drop them an email, they're usually very quick at responding.

Dave

[kirkster501]

Thanks Dave.  Will contact them tomorrow.  I can't connect my Atik tonight to the computer no matter what USB port I use and I suspect the port is knackered. I doubt very much that it's the electronics.  The EFW2 USB port seems to be on the way out too.  I had this before my OBS was built so had to set up every night which puts wear and tear on the ports.

[x6gas]

I agree with Dave - just drop them an e-mail.  On the one occasion I've had to test out their customer service they were absolutely excellent...

[Craney]

+1  for Atik  service.    I snagged a USB cable on my EFW2 that cracked the solder on the PCB....   I could have fashioned a repair, but thought I would give it to the experts.

Worked a treat ever since.

[tomato]

1 hour ago, kirkster501 said:

Thanks Dave.  Will contact them tomorrow.  I can't connect my Atik tonight to the computer no matter what USB port I use and I suspect the port is knackered. I doubt very much that it's the electronics.  The EFW2 USB port seems to be on the way out too.  I had this before my OBS was built so had to set up every night which puts wear and tear on the ports.

Yes, another downside to set up and take down is the additional wear and tear on the USB ports. The USB ports on my Sitech and guide cam are definitely floppier than when initially purchased, just hope they hold out until the rig goes in the observatory.

[ollypenrice]

I've always had perfect service from Atik which is one reason why I remain loyal to the brand.

Olly

[mihaighita]

 Last year I sent my 383 to Atik for replacement of a failing fan. At the same time, they replaced the USB connector that was missing the middle pins. The service was done perfectly and the communication with Atik was a delight. 

[carastro]

Can only ditto all the above positive comments.  I have always found them to be extremely helpful and repairs done efficiently and quickly.

Carole