Stargazers Lounge Uses Cookies

Like most websites, SGL uses cookies in order to deliver a secure, personalised service, to provide social media functions and to analyse our traffic. Continued use of SGL indicates your acceptance of our cookie policy.

Welcome to Stargazers Lounge

Register now to gain access to all of our features. Once registered and logged in, you will be able to contribute to this site by submitting your own content or replying to existing content. You'll be able to customise your profile, receive reputation points as a reward for submitting content, while also communicating with other members via your own private inbox, plus much more! This message will be removed once you have signed in.

  • Announcements

    • Mark at Beaufort

      Transit of Mercury   19/04/16

      Transit of Mercury - 9th May 2016 Get prepared, check filters and read the SGL announcement thread for more info.
ObscuredbyClouds

Astroboot

24 posts in this topic

Ordered a few bits from AB Tuesday and was wondering how long their delivery usually takes ? The track the order thing keeps saying the same old same old, so not very helpful.

Share this post


Link to post
Share on other sites

In my experience they're fairly random. I've had some things turn up within a couple of days and others take several weeks. I'd give them another couple of days at least.

James

Share this post


Link to post
Share on other sites

There have been other SGL threads about SnS service.

These, and my own experience, tend to point towards items being shipped in a few days.

Immediate shipping is unusual in my experience.

If quick delivery is important, I use other suppliers.

1 person likes this

Share this post


Link to post
Share on other sites

I have used Astroboot several times and delivery times can vary wildly. A few filters were on my doorstep the next day and some other stuff took over a week.

It is completely random and don't bother with the track and trace thing on their website. It is also pointless phoning them as they never answer.

When the goods did turn up they were all well packaged and in good nick

1 person likes this

Share this post


Link to post
Share on other sites

When i have used them, they do send a E-mail to say the stuff has been posted, not always a next day thing, but it has always turned up...

Share this post


Link to post
Share on other sites

I've ordered from there a few times, it also seems to be a bit random about how long it takes them to dispatch, I think it has been between a few days and a week before for me.

Also I've occasionally had a nice surprise and end up with something better than I ordered, I guess maybe they can't find what I ordered?

I've only had cause to call them once when they dispatched me an 80A filter rather than an 82A I got through on first attempt, they told me they had run out of 82s and substituted it and said I could return it. In the end I decided to keep it.

Tyr

ps now rummaging around in the Astroboot thanks for the reminder :)

Edited by Tyr

Share this post


Link to post
Share on other sites

About one in three times I get an email advising the order has been dispatched so it is a bit hit and miss. Last order came next day but the order before that hadn't shown up after a few days even though I'd paid for next day delivery and when I phoned them they said they were too busy to ship right away and it would be a few days before they'd be able to ship it. :mad: Now I'll just order non-urgent bits from them.

John

Share this post


Link to post
Share on other sites

I was trying to buy a couple of 35 x 35 x 10mm plastic boxes from AB which are apparently "New Item. Plastic box suitable for 1.25" filters", but their website only allows you to buy just one at a time, i.e. you cannot change the quantity in your cart or add one to your cart twice. I emailed them about it, and was told this is to stop dealers buying up their stock.

Seems a bit strange/crazy to me, all I want is two plastic boxes :icon_frown:! Anyone know where else I might be able to get these?

Thanks,

Mark

Share this post


Link to post
Share on other sites

About one in three times I get an email advising the order has been dispatched so it is a bit hit and miss. Last order came next day but the order before that hadn't shown up after a few days even though I'd paid for next day delivery and when I phoned them they said they were too busy to ship right away and it would be a few days before they'd be able to ship it. :mad: Now I'll just order non-urgent bits from them.

John

I hope you demanded a refund for the next day delivery that you paid.

Share this post


Link to post
Share on other sites

Bought my Scope from SnS in Feb/March and it arrived in a few days. The freebie Barlow still hasn't turned up :(

Share this post


Link to post
Share on other sites

They don't have the best rep for quick delivery, but they've always been very quick when I've ordered from them.....in fact for me they've only been bettered by Harrison telescopes who teleport your order to your doorstep instantly (well, almost!)

Share this post


Link to post
Share on other sites

I bought a scope from there 2 years ago, asked them to inform me of a rough delivery date, I was not answered at all after emailing them 3 times, hence I have never been back.

Share this post


Link to post
Share on other sites

I've had some bits come quickly and others take a bit of time. Have just ordered a few pieces today, so I guess that's the kiss of death on them arriving any time soon :smiley: :smiley:

Share this post


Link to post
Share on other sites

Well its been a week now and still nothing - so i rang today and after finally getting through they said they were behind and they will post today. Behind? Youre not kidding lol

This post started out to be a simple how long roughly. Im just glad i havent ordered loads of stuff and handed over loads of cash to wait this long.

1 person likes this

Share this post


Link to post
Share on other sites

Hmmm. It's not reassuring, is it? Fortunately I'm not in need of random bits of astro gubbins at the moment.

James

Share this post


Link to post
Share on other sites

Hmmm. It's not reassuring, is it? Fortunately I'm not in need of random bits of astro gubbins at the moment.

James

:grin: :grin: :grin:

Share this post


Link to post
Share on other sites

I ordered some bits last week and received an e-mail saying that they had been dispatched.

I asked the stores guy at work to look out for them this week, but I guess I shouldn't expect them until I come back from holiday a week Saturday. :grin:

Bryan

Share this post


Link to post
Share on other sites

I am probably unusual in as much as I rate SnS quite highly. Astroboot is normally a couple of days.

I always precede an order of non astroboot stuff with a phone call. They confirm stock, I place the order.

5 stars.

Share this post


Link to post
Share on other sites

Ordered from astroboot a week ago and nothing so far ...

Edited by sologuitarist61

Share this post


Link to post
Share on other sites

Well day 10 and still NOTHING, unless they arrive with todays post, but i wont hold my breath.

I can honestly say ive had things from Hong Kong delivered faster than this pathetic outlet, shocking :evil:

Share this post


Link to post
Share on other sites

Have you tried calling them? There is normally someone on the end of the phone there.

Share this post


Link to post
Share on other sites

And on day eleven, the postman created my 12kwids worth of goodies :eek:

I do have to say, thats the worse transaction i have ever made :eek:

And heres 5 stars to them - :p :p :p :p :p

Share this post


Link to post
Share on other sites

Got my order today after just over a week, but minus one item (refunded though) :smiley:

Share this post


Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!


Register a new account

Sign in

Already have an account? Sign in here.


Sign In Now

  • Recently Browsing   0 members

    No registered users viewing this page.