Orion_the_Hunter Posted February 28, 2011 Share Posted February 28, 2011 Do they answer email queries? Link to comment Share on other sites More sharing options...
Shaun0957 Posted February 28, 2011 Share Posted February 28, 2011 Do they answer email queries?Yes normally quite quickly, you will get a reply noting it has been received and a number.Excellent delivery & service i have found. Link to comment Share on other sites More sharing options...
eriwig Posted February 28, 2011 Share Posted February 28, 2011 Always found their email responses to be very prompt and the service to be great Link to comment Share on other sites More sharing options...
FLO Posted February 28, 2011 Share Posted February 28, 2011 Do they answer email queries?Can we help? If you have contacted us but not received a response please PM me your email address or phone number. Sometimes our spam-filter is a bit aggressive. HTH, Steve Link to comment Share on other sites More sharing options...
MrsR Posted February 28, 2011 Share Posted February 28, 2011 They replied to me personally the following day, when I did order online on a Friday morning I recieved my binos this morning (Monday). Link to comment Share on other sites More sharing options...
meteoriot Posted February 28, 2011 Share Posted February 28, 2011 They replied to me personally the following day, when I did order online on a Friday morning I recieved my binos this morning (Monday).Ooh which ones? Link to comment Share on other sites More sharing options...
Orion_the_Hunter Posted February 28, 2011 Author Share Posted February 28, 2011 If you have contacted us but not received a response please PM me your email address or phone number. Sometimes our spam-filter is a bit aggressivePm sent, thanks Link to comment Share on other sites More sharing options...
MrsR Posted February 28, 2011 Share Posted February 28, 2011 Ooh which ones?Same as yours Link to comment Share on other sites More sharing options...
stardad Posted February 28, 2011 Share Posted February 28, 2011 Disappointed. Emailed them last week, then had to sign up to an on-line reply system and 'twitter' to follow up any response. I'm still waiting for that..... Link to comment Share on other sites More sharing options...
meteoriot Posted February 28, 2011 Share Posted February 28, 2011 Same as yoursCool, I hope you like them. Tried mine on the tripod for the first time and I'm very pleased with them. Link to comment Share on other sites More sharing options...
FLO Posted February 28, 2011 Share Posted February 28, 2011 Emailed them last week, then had to sign up to an on-line reply system and 'twitter' to follow up any response. I'm still waiting for that.....Our helpdesk can sync with Twitter but we don't take part in Twitter so there is no need for you to. It is difficult to tell from your username but are you James? If you are then we have a query on our helpdesk submitted last Thursday, your order was processed next day and dispatched so you should receive it tomorrow or Wednesday. I think Martin also phoned you this morning (within two working days). If you are not James then please PM me your email address. HTH, Steve Link to comment Share on other sites More sharing options...
FLO Posted February 28, 2011 Share Posted February 28, 2011 Pm sent, thanksI haven't received it Link to comment Share on other sites More sharing options...
Orion_the_Hunter Posted February 28, 2011 Author Share Posted February 28, 2011 PM sent again FLO, not sure what happened there. My mistake. Link to comment Share on other sites More sharing options...
FLO Posted February 28, 2011 Share Posted February 28, 2011 PM sent again FLO, not sure what happened there. My mistake.Received it, I have also found your email, we should have a price for you later this afternoon. Do they answer email queries?To be fair, you emailed us Saturday, this is Monday Link to comment Share on other sites More sharing options...
Horus Posted February 28, 2011 Share Posted February 28, 2011 I must admit i have had problems contacting them by phone, they have never called me back. However they do answer emails promptly but they did lose a £2k sale Link to comment Share on other sites More sharing options...
FLO Posted February 28, 2011 Share Posted February 28, 2011 I must admit i have had problems contacting them by phone, they have never called me back. However they do answer emails promptly but they did lose a £2k saleSorry we missed you, we have been unusually busy. £2000 is a lot of money to spend on your first telescope, what did you buy? Link to comment Share on other sites More sharing options...
thunderbird Posted February 28, 2011 Share Posted February 28, 2011 TBH I never have had problems contacting them by phone although I do try to phone in the morning if possible Link to comment Share on other sites More sharing options...
Horus Posted February 28, 2011 Share Posted February 28, 2011 I bought a Meade LX90 with aload of extras. It was at the end of January and I left 3 messages but no reply so I went elswehere as I wanted to talk to somone person to person for advice. However I have since used you and will continue to do so but PLEASE GET BACK TO FOLKS SAME DAY IF POSSIBLE OR DIVERT YOUR PHONE TO A MOBILE I BET YOU LOST ALOT OF ORDERS !!Rich Link to comment Share on other sites More sharing options...
Shaun0957 Posted February 28, 2011 Share Posted February 28, 2011 Well, all you can comment on is your experiences, mine all good to date, but look at their actions, sorting it out in the thread, what customer service...lolDiscounts always greatfully recieved...lol:p Link to comment Share on other sites More sharing options...
Orion_the_Hunter Posted February 28, 2011 Author Share Posted February 28, 2011 After hearing lots of good things about FLO, I would like to use them in the future too. Link to comment Share on other sites More sharing options...
FLO Posted February 28, 2011 Share Posted February 28, 2011 I bought a Meade LX90 with aload of extras. It was at the end of January and I left 3 messages but no reply so I went elswehere as I wanted to talk to somone person to person for advice. However I have since used you and will continue to do so but PLEASE GET BACK TO FOLKS SAME DAY IF POSSIBLE OR DIVERT YOUR PHONE TO A MOBILE I BET YOU LOST ALOT OF ORDERS !!RichIt's okay, I can hear you Whilst we regret losing sales, if it was an LX90 you were wanting we would probably have refered you to Harrison Telescopes or Telescope House. We don't offer the Meade LX90 series. We are currently planning a major website upgrade that will enable us to cope better with busy periods Link to comment Share on other sites More sharing options...
Horus Posted February 28, 2011 Share Posted February 28, 2011 I was actually planning to buy a 8" Celestron CPC at the time. No worries now, you do need customer feedback be it bad or good. I have no issues at all and have actually spoken to yourself re some recent purchases. I will continue to use you and I do relaise that the Stargazing programme caught alot of dealers unaware lol.Just answer the Phone:wink: Link to comment Share on other sites More sharing options...
stardad Posted February 28, 2011 Share Posted February 28, 2011 Our helpdesk can sync with Twitter but we don't take part in Twitter so there is no need for you to. It is difficult to tell from your username but are you James? If you are then we have a query on our helpdesk submitted last Thursday, your order was processed next day and dispatched so you should receive it tomorrow or Wednesday. I think Martin also phoned you this morning (within two working days). If you are not James then please PM me your email address. HTH, Steve Link to comment Share on other sites More sharing options...
Mr Spock Posted February 28, 2011 Share Posted February 28, 2011 The stuff I've ordered so far (including my C9.25 OTA) have all been dealt with quickly and arrived speedily.I'm just building up courage now to spend more money Link to comment Share on other sites More sharing options...
johnkirkpatrick Posted February 28, 2011 Share Posted February 28, 2011 Yes every time I have sent email I get an answer quick that day or one waiting when i finish work the next. Try phoning them? Link to comment Share on other sites More sharing options...
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