Peter_D Posted January 16, 2021 Share Posted January 16, 2021 Hi, Can anyone confirm if they can access the Software and Manuals sections from the homepage? I get an access denied message (since yesterday) and just wondering if it's the same for everyone. I bought a new asi224mc and I'm a little disappointed I can't set it up Clear skies Peter Link to comment Share on other sites More sharing options...
PeterCPC Posted January 16, 2021 Share Posted January 16, 2021 Can access no problem. 1 Link to comment Share on other sites More sharing options...
Ande Posted January 16, 2021 Share Posted January 16, 2021 I had problems the other day. It wouldn’t let me look at any manuals, but I managed to download a driver, and some software. Think the website is a bit buggy. 1 Link to comment Share on other sites More sharing options...
Peter_D Posted January 16, 2021 Author Share Posted January 16, 2021 (edited) Thanks for the feedback. I just tried on my mobile also and I get the same error so it's not machine specific my end. I've sent them a mail too. It's frustrating - I'm all for getting rid of download CDs but at least make sure your (new) customers can access the online files. PS I'm in Germany. Would my location have any bearing on why I can't gain access? Edited January 16, 2021 by Peter_D Link to comment Share on other sites More sharing options...
Snoani Posted January 16, 2021 Share Posted January 16, 2021 I've just tried and can access but just a few days ago I received an error when trying to access the manuals. I did manage to circumnavigate the problem to find the manual I needed by going to the product in question and clicking on the manual link from that page. Jem 1 Link to comment Share on other sites More sharing options...
Dinglem Posted January 16, 2021 Share Posted January 16, 2021 @Peter_D Sorry but can't help it as I do it for a living, have you cleared cache and cookies? If that doesn't work have you power cycled your PC? 1 Link to comment Share on other sites More sharing options...
Stargazer33 Posted January 16, 2021 Share Posted January 16, 2021 Hi, just got in no problem from my android tablet. Could it be that you're using Ubuntu os? 1 Link to comment Share on other sites More sharing options...
Dean Hale Posted January 16, 2021 Share Posted January 16, 2021 24 minutes ago, Peter_D said: Thanks for the feedback. I just tried on my mobile also and I get the same error so it's not machine specific my end. I've sent them a mail too. It's frustrating - I'm all for getting rid of download CDs but at least make sure your (new) customers can access the online files. PS I'm in Germany. Would my location have any bearing on why I can't gain access? The url you are using in the browser window is incorrect. Does https://astronomy-imaging-camera.com/software-drivers work for you? 1 Link to comment Share on other sites More sharing options...
Peter_D Posted January 16, 2021 Author Share Posted January 16, 2021 20 minutes ago, Dean Hale said: The url you are using in the browser window is incorrect. Does https://astronomy-imaging-camera.com/software-drivers work for you? It works using your link! Excellent, thanks a million for sending it. 1 Link to comment Share on other sites More sharing options...
Planitair Posted January 18, 2021 Share Posted January 18, 2021 On 16/01/2021 at 09:21, Peter_D said: Thanks for the feedback. I just tried on my mobile also and I get the same error so it's not machine specific my end. I've sent them a mail too. It's frustrating - I'm all for getting rid of download CDs but at least make sure your (new) customers can access the online files. PS I'm in Germany. Would my location have any bearing on why I can't gain access? I have had this issue also Link to comment Share on other sites More sharing options...
Richard Wesson Posted January 18, 2021 Share Posted January 18, 2021 On 16/01/2021 at 09:46, Dean Hale said: The url you are using in the browser window is incorrect. Does https://astronomy-imaging-camera.com/software-drivers work for you? Interestingly, I have just tried to access it from the link and I get page saying 'Error establishing a database connection' Link to comment Share on other sites More sharing options...
Dean Hale Posted January 18, 2021 Share Posted January 18, 2021 8 minutes ago, Richard Wesson said: Interestingly, I have just tried to access it from the link and I get page saying 'Error establishing a database connection' The site appears to be kaput even their online shop! I'm sure as you can't buy anything direct they will get it back quickly. Link to comment Share on other sites More sharing options...
Richard Wesson Posted January 18, 2021 Share Posted January 18, 2021 14 minutes ago, Dean Hale said: The site appears to be kaput even their online shop! I'm sure as you can't buy anything direct they will get it back quickly. Yes - managed to get into the front end of the site on another computer, but internal links give an error page. Link to comment Share on other sites More sharing options...
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