ZWO Asi website - Software & Manuals

[Peter_D 343]

Hi,

Can anyone confirm if they can access the Software and Manuals sections from the homepage? I get an access denied message (since yesterday) and just wondering if it's the same for everyone.

I bought a new asi224mc and I'm a little disappointed I can't set it up 

Clear skies

Peter

[PeterCPC 3,020]

Can access no problem.

[Ande 235]

I had problems the other day. It wouldn’t let me look at any manuals, but I managed to download a driver, and some software. Think the website is a bit buggy.

[Peter_D 343]

Thanks for the feedback.

I just tried on my mobile also and I get the same error so it's not machine specific my end. I've sent them a mail too.

It's frustrating - I'm all for getting rid of download CDs but at least make sure your (new) customers can access the online files. 

PS I'm in Germany. Would my location have any bearing on why I can't gain access?

Edited January 16 by Peter_D

[Snoani 196]

I've just tried and can access but just a few days ago I received an error when trying to access the manuals.  I did manage to circumnavigate the problem to find the manual I needed by going to the product in question and clicking on the manual link from that page.  

Jem

[Dinglem 247]

@Peter_D Sorry but can't help it as I do it for a living, have you cleared cache and cookies? If that doesn't work have you power cycled your PC?

 

[Stargazer33 1,067]

Hi, just got in no problem from my android tablet. 

Could it be that you're using Ubuntu os?

[Dean Hale 434]

24 minutes ago, Peter_D said:

Thanks for the feedback.

I just tried on my mobile also and I get the same error so it's not machine specific my end. I've sent them a mail too.

It's frustrating - I'm all for getting rid of download CDs but at least make sure your (new) customers can access the online files. 

PS I'm in Germany. Would my location have any bearing on why I can't gain access?

The url you are using in the browser window is incorrect. Does https://astronomy-imaging-camera.com/software-drivers work for you?

[Peter_D 343]

20 minutes ago, Dean Hale said:

The url you are using in the browser window is incorrect. Does https://astronomy-imaging-camera.com/software-drivers work for you?

It works using your link! Excellent, thanks a million for sending it.

[Planitair 12]

On 16/01/2021 at 09:21, Peter_D said:

Thanks for the feedback.

I just tried on my mobile also and I get the same error so it's not machine specific my end. I've sent them a mail too.

It's frustrating - I'm all for getting rid of download CDs but at least make sure your (new) customers can access the online files. 

PS I'm in Germany. Would my location have any bearing on why I can't gain access?

I have had this issue also

 

[Richard Wesson 32]

On 16/01/2021 at 09:46, Dean Hale said:

The url you are using in the browser window is incorrect. Does https://astronomy-imaging-camera.com/software-drivers work for you?

Interestingly, I have just tried to access it from the link and I get page saying 'Error establishing a database connection'

[Dean Hale 434]

8 minutes ago, Richard Wesson said:

Interestingly, I have just tried to access it from the link and I get page saying 'Error establishing a database connection'

The site appears to be kaput even their online shop! I'm sure as you can't buy anything direct they will get it back quickly.

[Richard Wesson 32]

14 minutes ago, Dean Hale said:

The site appears to be kaput even their online shop! I'm sure as you can't buy anything direct they will get it back quickly.

Yes - managed to get into the front end of the site on another computer, but internal links give an error page.