Hi
I'd just like to say a massive thank you to the good folks at FLO and to a gentleman known as Es Reid.
I bought a re-collimated WO star 71 from FLO in May 2016 and had a slight problem with star shapes. I assumed it was down to needing to play with the tilt adjuster but never got round to it.
Earlier this year, after a change in cameras, I figured I'd try and improve my star shapes and tried to remove the tilt but to no avail.
After getting in contact with FLO to see if there was anything that could be done, they asked me to return my scope. After a few emails back and forth, I was told that Mr Reid had taken apart the scope, cleaned it, put it back together and re-collimated it yet again and that it looked good on his bench and would be returned shortly.
I've just managed to do a quick star test in between the clouds and my stars are the best they've ever been, even with my Canon 6d.
So once again, a huge thank you to everyone at First Light Optics as you have once again proven that you guys are the very best telescope vendor out there and that your after sales customer care is second to none.
Also a massive thank you to Mr Es Reid for doing the work and fixing my scope.
And last, but definitely not least, thank you to Grant for keeping me updated and responding to my (probably annoying) emails.