harry page Posted November 13, 2017 Share Posted November 13, 2017 Hi having a few problems with my mesu and are trying to track down the problem does anybody have any idea where sitech puts its log files ?? many thanks Harry Link to comment Share on other sites More sharing options...
Zakalwe Posted November 13, 2017 Share Posted November 13, 2017 Try C:\ProgramData\SiTech\SiTechExe\ Whatever the problem is, I'd really recommend getting in touch with Dan Grey and the team at Sidereal. They are superb and very, very helpful. Link to comment Share on other sites More sharing options...
harry page Posted November 13, 2017 Author Share Posted November 13, 2017 Hi I will try him again but he was not much help last time !! Harry Link to comment Share on other sites More sharing options...
Zakalwe Posted November 13, 2017 Share Posted November 13, 2017 Which version are you using and have you enabled logging? Link to comment Share on other sites More sharing options...
nigelg Posted November 13, 2017 Share Posted November 13, 2017 Hi Harry, Not sure which files you need, the ASCOMCalls.txt and SitechDebug.txt files are in ProgramData/Sitech/SitechExe Nigel Link to comment Share on other sites More sharing options...
Zakalwe Posted November 13, 2017 Share Posted November 13, 2017 If you get the firmware that Dan wrote for Sara Wager and me ( ttp://siderealtechnology.com/SiTechSetup091Zb.exe ) then that might help. It has extensive logging functionality. Go to the Config tab, Change Config, Ascom and Logging, and turn on "Log Debug Stuff", and "Log Tracking Info" Link to comment Share on other sites More sharing options...
harry page Posted November 13, 2017 Author Share Posted November 13, 2017 Hi I have logging enabled , I did look in that folder and could not see them , perhaps I did not do it properly Many thanks for the heads up FYI my mesu just stops tracking sometimes , did it last night again lost 5hr , very annoying Harry Link to comment Share on other sites More sharing options...
harry page Posted November 13, 2017 Author Share Posted November 13, 2017 Hi I am on 0.92 g ? Harry Link to comment Share on other sites More sharing options...
Zakalwe Posted November 13, 2017 Share Posted November 13, 2017 In the SiTech program go to "Config" and hit "Change Config!". In the window that opens go to "Scope Info" and hit "Open Data Window". That'll open the necessary folder, just in case you've put it somewhere different. Link to comment Share on other sites More sharing options...
harry page Posted November 13, 2017 Author Share Posted November 13, 2017 Ahh That found it many thanks , not visible in my file explorer for some reason Now for a good read Harry Link to comment Share on other sites More sharing options...
Tim Posted November 13, 2017 Share Posted November 13, 2017 Hi Harry, good to hear from you, sorry it is to do with an issue though. Keep us updated if you can because things like this are a great permanent info resource on SGL. Cheers Tim Link to comment Share on other sites More sharing options...
Zakalwe Posted November 13, 2017 Share Posted November 13, 2017 21 minutes ago, harry page said: Hi I am on 0.92 g ? Harry Im still on 0.91Zb which has been working fine since the infamous RA jumps. I hope that you get it sorted. I'm surprised to hear that SiTech were less than superb. it might be worth sticking a few posts on the Yahoo group, though it has been very quiet of late (no doubt more to do with the rubbish Yahoo Group system!) Link to comment Share on other sites More sharing options...
harry page Posted November 14, 2017 Author Share Posted November 14, 2017 14 hours ago, Zakalwe said: Im still on 0.91Zb which has been working fine since the infamous RA jumps. I hope that you get it sorted. I'm surprised to hear that SiTech were less than superb. it might be worth sticking a few posts on the Yahoo group, though it has been very quiet of late (no doubt more to do with the rubbish Yahoo Group system!) Hi I have found the sitech software to quite buggy and some off these have been sorted , like the one about the scope bouncing about when finding a target with sgp as it was below the resolution of the mesu , the answer to start with was switch off the encoders --- not what I wanted to hear , any way after a bit of moaning this was sorted And I seem to have the " lost communication with sitech " problem which stops the scope AAAAAArrrrgggg and other rude words --- its not my hardware ,changed it all cables etc nothing but the best and it is still doing it my other favorite is syncing the mount ( sgp ) if its wrong the first time I do it ( east west thing ) then nothing will get the mount synced correctly the only way seems to be to switch off the mount and start again and get it right first time . the mount is great but getting it to work reliably , I am finding frustrating Regards Harry Link to comment Share on other sites More sharing options...
tocster Posted November 16, 2017 Share Posted November 16, 2017 please do keep us posted - I have a mesu on the way, and this is not what I want to hear Link to comment Share on other sites More sharing options...
gazza Posted November 16, 2017 Share Posted November 16, 2017 On 14/11/2017 at 21:45, harry page said: Hi I have found the sitech software to quite buggy and some off these have been sorted , like the one about the scope bouncing about when finding a target with sgp as it was below the resolution of the mesu , the answer to start with was switch off the encoders --- not what I wanted to hear , any way after a bit of moaning this was sorted And I seem to have the " lost communication with sitech " problem which stops the scope AAAAAArrrrgggg and other rude words --- its not my hardware ,changed it all cables etc nothing but the best and it is still doing it my other favorite is syncing the mount ( sgp ) if its wrong the first time I do it ( east west thing ) then nothing will get the mount synced correctly the only way seems to be to switch off the mount and start again and get it right first time . the mount is great but getting it to work reliably , I am finding frustrating Regards Harry Harry, I'm using the same software version as you and and have no problems with re synching after screwing up the east west stuff. I occasionally plate solve/offset init, and get the message re east west pop up. I complete the sync rather than trying to cancel it, then do another plate solve after changing the software to the correct pier side. I have never had an issue with Sitech, but have had numerous crap outs on SGP !! cheers Gary Link to comment Share on other sites More sharing options...
harry page Posted November 16, 2017 Author Share Posted November 16, 2017 1 minute ago, gazza said: Harry, I'm using the same software version as you and and have no problems with re synching after screwing up the east west stuff. I occasionally plate solve/offset init, and get the message re east west pop up. I complete the sync rather than trying to cancel it, then do another plate solve after changing the software to the correct pier side. I have never had an issue with Sitech, but have had numerous crap outs on SGP !! cheers Gary Hi well I don't know if I am doing something wrong , did it again tonight !!!!!!!!!!! have logging stuff on to see whats going on I am a fan of SGP , but could do with being more stable Harry Link to comment Share on other sites More sharing options...
gazza Posted November 16, 2017 Share Posted November 16, 2017 re the communication drop outs - I had an issue with this with other hardware (not the Mesu) and found that I had a small issue with the usb sockets on my hub/pc. I followed the procedure here: Except don't use a screwdriver or metallic object, I used a toothpick..... I then treated the ports cables with a product called Deoxit. Haven't had an issue since. Seems our observatories are a prone to having dirt, dusty corroded components.... cheers Gary Link to comment Share on other sites More sharing options...
harry page Posted November 16, 2017 Author Share Posted November 16, 2017 Hi I have heavy duty hubs etc , I get no problem with any other kit, been down this route many time Thanks for the info though Harry Link to comment Share on other sites More sharing options...
tocster Posted November 17, 2017 Share Posted November 17, 2017 I have also noticed that SGP is kind of flaky - doesn't seem to handle disconnects of ASCOM items (i.e focusers, filter wheels) very well, and sometimes I have had it crash completely or just become unusable. That said, I still love it Link to comment Share on other sites More sharing options...
Zakalwe Posted November 17, 2017 Share Posted November 17, 2017 4 hours ago, tocster said: I have also noticed that SGP is kind of flaky - doesn't seem to handle disconnects of ASCOM items (i.e focusers, filter wheels) very well, and sometimes I have had it crash completely or just become unusable. That said, I still love it Yeah..Ive had that as well. My QHY guidecamera ASCOM driver seems to be a bit flaky and it sometimes disconnects. This can cause SGP to crash or freeze. Link to comment Share on other sites More sharing options...
Zakalwe Posted November 19, 2017 Share Posted November 19, 2017 Did you manage to sort this out Harry? Link to comment Share on other sites More sharing options...
harry page Posted November 19, 2017 Author Share Posted November 19, 2017 Hi well other than SGP crashing first thing , the scope worked fine last night should I be happy or sad it did not fail while I was logging everthing I don't know Harry Link to comment Share on other sites More sharing options...
harry page Posted November 27, 2017 Author Share Posted November 27, 2017 Hi well scope dumped again last night , I see after hunting I am not the only one with this problem I have tried contacting sitech who do reply to my emails , To say I am finding this frustrating is putting it mildly I had less problems with my homemade beast. If I cant get it sorted soon It will be going back and Mr Mesu can sort it Harry Link to comment Share on other sites More sharing options...
tony210 Posted December 1, 2017 Share Posted December 1, 2017 Hi Harry- I had an awful lot of trouble with my Mesu and was told it was my setup - however Lucas Mesu followed the problem and finally replaced my Sitech unit and the mount was transformed and has been OK since- I had intermittent slewing loss of tracking poor guiding and hand controller issues - in the end loss of PAN in the PAN SLEW GUIDE options pointed to a hardware issue and it was sorted -may be entirely different with your mount but thought I should share this as I was very stressed by it all for a while - do hope you get it sorted quickly - Tony Link to comment Share on other sites More sharing options...
ollypenrice Posted December 1, 2017 Share Posted December 1, 2017 All of this makes me nervous and explains why I run two of the original ArgoNavis-Stellarcat Mesus which have handsets and no connection with the PC or the internet. It's a shame that these problems come up because I do believe the mount to be mechanically impeccable. Best of luck, Harry. Olly Link to comment Share on other sites More sharing options...
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