Any feedback on IOAstronomy/HampshireAstronomy?

[orly_andico]

I'm not in the UK.  I ordered the Altair Astro 0.6X reducer from IOAstronomy/HampshireAstronomy because they pretty much were the only dealer showing this reducer in stock.  I do have a UK shipping address (shipping forwarder).

Anyway it's been 8 days since I ordered (and paid) and I have not heard anything from them.  I did get an invoice but that's it.  Have emailed twice with no response.

I guess my next step is to call them. But does anyone have feedback on this vendor?

[wxsatuser]

Never heard of them until your post, so no idea if they are any good.

There is a load of stuff about customer experience on their site, which you don't seem to be getting.

Have you checked your forwarder......8days may be to short for customs clearance.

[StuartJPP]

I bought an item from them, they went out of their way to get it for me (literally 2 days before Xmas) and were great. Above and beyond the call of duty.

Unfortunately the item wasn't right (absolutely no fault of theirs) and I ended up returning it with no issues whatsoever for a prompt refund.

Ticks the right boxes, helpful advice when selling and help if there are problems.

A genuine bunch of guys (and gals) with a passion for astronomy (was on the phone for about 25 minutes) and I wouldn't hesitate to purchase from them again.

[russ]

They are relatively new to the retail scene but already have a good reputation. I know the owner, he's a great guy and would be horrified if he thought there was a problem. Give them a call and check all is okay.

[orly_andico]

I'm fairly sure it's not yet at the forwarded because I would get an email once it arrived.

8 days seems a bit excessive for domestic shipping within the UK. I'm assuming they don't really have the reducer in stock and so.. Anyway I will give them a call on Monday.

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[Scott]

they are listed on Altair astro as one of their advanced stockists so they must have some confidence in them. I've spoken to the owner on a facebook forum and he is nothing but helpful.

I'm hpoing to meet dave in person at the st audries star party next weekend

[davedownsouth]

I've bought a couple of things from IO Astronomy (camera / StarGPS) without any problems.  They are open on Saturday, I would just give Dave a call otherwise it will just bug you all weekend

[orly_andico]

Got an email from Sharon. It shipped 26 and delivered 27. So about a week after I ordered. So now it's between me and my freight forwarder.

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[Scott]

Got an email from Sharon. It shipped 26 and delivered 27. So about a week after I ordered. So now it's between me and my freight forwarder.

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Glad it's sorted...sometimes delays happen I guess

[Scott]

I'm not in the UK.  I ordered the Altair Astro 0.6X reducer from IOAstronomy/HampshireAstronomy because they pretty much were the only dealer showing this reducer in stock.  I do have a UK shipping address (shipping forwarder).

Anyway it's been 8 days since I ordered (and paid) and I have not heard anything from them.  I did get an invoice but that's it.  Have emailed twice with no response.

I guess my next step is to call them. But does anyone have feedback on this vendor?

actually thinking about it, if the order was made 8 days ago, thats a friday. if recieved after trading (quite possible if ordered from singapore) then it would be dealt with on monday. It was shipped on wednesday so not bad really.

[astro mick]

They are relatively new to the retail scene but already have a good reputation. I know the owner, he's a great guy and would be horrified if he thought there was a problem. Give them a call and check all is okay.

I second this.

Mick.

[orly_andico]

Well my freight forwarder received it on the 28th as reported and I should get my hands on it next week. Crossing fingers it's the right one because a return will be unnecessarily painful.

F/4 here I come!!! It's the poor man's Borg 0.66x Super Reducer.

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[Scott]

Well, I finally got a chance to meet David down at St Audries last week-end and to say he is passionate about astronomy is like saying the universe is a "bit" big... Talking under water with a mouth full of wet cement springs to mind . He was very helpful and had some great annecdotes to share. A very entertaining and above all knowledgable fella. I ordered something from ioastronomy and recieved it 2 working days later. no hesitation in recommending them.

[orly_andico]

I got mine a couple weeks ago. The thing is remarkably good for an inexpensive 0.6x reducer. Corner stars are almost perfect on APS C and would be perfect on my 8300 once I get the right spacing for it.

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