spudicus Posted October 30, 2005 Share Posted October 30, 2005 Hi All,I think I've narrowed down the fault with my motor. After a process of elimination I think it's the handset itself thats broken. Emailed Alan at Sky's the Limit (who sold me the scope) this afternoon, and within an hour he let me know a replacement was on it's way!Alan really does provide a First Class service, I'd recommend him to anyonehttp://www.skysthelimit.org.uk/Really nice bloke too.Spud Link to comment Share on other sites More sharing options...
daz Posted October 30, 2005 Share Posted October 30, 2005 That's good to hear, SpudCustomer service is lacking in many places these days - nice to know there are some who knows what it means Link to comment Share on other sites More sharing options...
OXO Posted October 30, 2005 Share Posted October 30, 2005 Excellent news Spud as Daz say's this kind of service is very Rare these days.James Link to comment Share on other sites More sharing options...
GazOC Posted October 30, 2005 Share Posted October 30, 2005 Alan is a top bloke! Link to comment Share on other sites More sharing options...
FLO Posted October 30, 2005 Share Posted October 30, 2005 Alan really does provide a First Class service, I'd recommend him to anyoneGood on you Spud ... most only comment when service isn't good. Steve Link to comment Share on other sites More sharing options...
Greg Posted October 30, 2005 Share Posted October 30, 2005 Good result!Now there's a Astronomy/Photo shop in Devon - Mmmmmm Let me think - staff have no time for you, sell you anything, won't let you borrow stuff and give you duff advice and worst of all never buy you lunch!!!!!!!!Sound familiar Steve!!! :clouds1: Greg Link to comment Share on other sites More sharing options...
FLO Posted October 30, 2005 Share Posted October 30, 2005 Sound familiar Steve!!! :clouds1: ..... can't imagine who you're refering to Greg :ogre:Steve :la: Link to comment Share on other sites More sharing options...
Greg Posted October 30, 2005 Share Posted October 30, 2005 As I've found with other suppliers - if you find a good one stick with it, hardware you can get anywhere - good advice is hard to come by - (Steve )Greg Link to comment Share on other sites More sharing options...
FLO Posted October 30, 2005 Share Posted October 30, 2005 .... Don't assume all customers are angels!A lady put a boxed telescope on the counter that she had just bought from the catalogue shop up the road (you know the type). She wanted me to set it up and give a demonstration. I asked her wether she had asked the catalogue shop to demonstrate it "Of course not!" she said "everyone knows they don't know what they are talking about". A chap came to the shop and asked me to give a full demonstration of an LX90. "I hope you don't mind" he said. "Not at all; why should I mind" says I. "Its just that I won't be buying it from you - I buy everything on the net". My favourite (not!) are those who want me to handle a warranty repair because the on-line supplier has dissapeared or doesn't list an address and won't answer e-mails. Thanks for suffering that ... I feel better now Steve Link to comment Share on other sites More sharing options...
GazOC Posted October 30, 2005 Share Posted October 30, 2005 Steve,People who buy from 'cheapo' importers need to realize 'if you live by the sword....' I would n't have the cheek to ask a guy who I hadn't bought the scope off to sort out any problems......!Gaz Link to comment Share on other sites More sharing options...
FLO Posted October 30, 2005 Share Posted October 30, 2005 I hope my last post hasn't given the wrong impression. If anyone on Stargazerslounge wants advice or help they are welcome to ask. I usually leave my work cap at work, as most of you know. Steve Link to comment Share on other sites More sharing options...
Jamie Posted October 30, 2005 Share Posted October 30, 2005 Steve,People who buy from 'cheapo' importers need to realize 'if you live by the sword....' I would n't have the cheek to ask a guy who I hadn't bought the scope off to sort out any problems......!GazI would Gaz but i would also expect to pay for the help.Its like when you buy a car and after a while it might need something replacing or repiaredyou would then go to someone to help with the problem.But i can understand your fraustration Steve. Link to comment Share on other sites More sharing options...
GazOC Posted October 30, 2005 Share Posted October 30, 2005 I would Gaz but i would also expect to pay for the help.Exactly Jamie, but I think a lot of people think because you stock the same item..... Link to comment Share on other sites More sharing options...
Ant Posted October 31, 2005 Share Posted October 31, 2005 I agree guys, I will ask anyone for help if I think that they can help me! But I also expect that there is a very good chance of a bill at the end of it!Ant Link to comment Share on other sites More sharing options...
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