Broken Motor

[spudicus]

Hi All,

I think I've narrowed down the fault with my motor. After a process of elimination I think it's the handset itself thats broken. Emailed Alan at Sky's the Limit (who sold me the scope) this afternoon, and within an hour he let me know a replacement was on it's way!

Alan really does provide a First Class service, I'd recommend him to anyone

http://www.skysthelimit.org.uk/

Really nice bloke too.

Spud

[daz]

That's good to hear, Spud

Customer service is lacking in many places these days - nice to know there are some who knows what it means

[OXO]

Excellent news Spud as Daz say's this kind of service is very Rare these days.

James

[GazOC]

Alan is a top bloke!

[FLO]

Alan really does provide a First Class service, I'd recommend him to anyone

Good on you Spud ... most only comment when service isn't good. 

Steve

[Greg]

Good result!

Now there's a Astronomy/Photo shop in Devon - Mmmmmm Let me think - staff have no time for you, sell you anything, won't let you borrow stuff and give you duff advice and worst of all never buy you lunch!!!!!!!!

Sound familiar Steve!!! :clouds1:

Greg

[FLO]

Sound familiar Steve!!! :clouds1:

..... can't imagine who you're refering to Greg :ogre:

Steve :la: 

[Greg]

As I've found with other suppliers - if you find a good one stick with it, hardware you can get anywhere - good advice is hard to come by - (Steve )

Greg

[FLO]

.... Don't assume all customers are angels!

A lady put a boxed telescope on the counter that she had just bought from the catalogue shop up the road (you know the type).  She wanted me to set it up and give a demonstration.  I asked her wether she had asked the catalogue shop to demonstrate it "Of course not!" she said "everyone knows they don't know what they are talking about".  

A chap came to the shop and asked me to give a full demonstration of an LX90.  "I hope you don't mind" he said.  "Not at all; why should I mind" says I.  "Its just that I won't be buying it from you - I buy everything on the net".  

My favourite (not!) are those who want me to handle a warranty repair because the on-line supplier has dissapeared or doesn't list an address and won't answer e-mails. 

Thanks for suffering that ... I feel better now

Steve

[GazOC]

Steve,

People who buy from 'cheapo' importers need to realize 'if you live by the sword....' I would n't have the cheek to ask a guy who I hadn't bought the scope off to sort out any problems......!

Gaz

[FLO]

I hope my last post hasn't given the wrong impression.  If anyone on Stargazerslounge wants advice or help they are welcome to ask. 

I usually leave my work cap at work, as most of you know. 

Steve

[Jamie]

Steve,

People who buy from 'cheapo' importers need to realize 'if you live by the sword....' I would n't have the cheek to ask a guy who I hadn't bought the scope off to sort out any problems......!

Gaz

I would Gaz but i would also expect to pay for the help.

Its like when you buy a car and after a while it might need something replacing or repiared

you would then go to someone to help with the problem.

But i can understand your fraustration Steve.

[GazOC]

I would Gaz but i would also expect to pay for the help.

Exactly Jamie, but I think a lot of people think because you stock the same item.....

[Ant]

I agree guys, I will ask anyone for help if I think that they can help me! But I also expect that there is a very good chance of a bill at the end of it!

Ant