FLO

The delivery does include a small number (probably only one or two) iOptron CEM60EC mounts with RA encoder. Apparently they were manufactured then allocated to us prior to the stoppage. As far as we know it is not a modification. Just a single component that became unavailable. They haven't said which component. HTH, Steve

No. That delivery doesn't include CEM60 mounts. We have ordered them but production is still on hold due to component shortage. Sorry ? As soon as we have news regarding CEM60 mounts we will post it here. Promise. Steve

We have noticed one or two competitors are posting photos online of their iOptron deliveries. It appears to be a new trend and looks fun so we thought we would do the same ? Our latest delivery photographed leaving iOptron's factory. It will be loaded onto a plane and should (we hope) arrive at our UK warehouse in approx one week.

You can now view or download the new instruction manual for iOptron CEM40. The same manual covers both the CEM40 & CEM40EC.

I know what you mean. We would have preferred a mix of CEM60 and CEM60EC. Steve

Unfortunately that isn't true ? We contacted the factory. They say production has not been resumed and won't be until they have overcome the component shortage. The email that got me excited last night said they had released a small number of CEM60EC mounts to us but it appears they were built and allocated before the component issue surfaced. However, the good news is we do have some CEM60EC mounts incoming ? Steve

Hang on... Another email received late-afternoon suggests the wheels might be turning! Possibly only the CEM60EC models... It is out of hours here and at the factory but they are still at their desks in the US so will request an update.

I so wish that were true but an email from the factory received earlier today says it isn’t. Perhaps the US distributor had some stock remaining after NEAF. I don’t know. We are a U.K. company so have no idea how things are done in US/Canada. Steve

We are all only guessing. Our website has been displaying 15-20 working days (3-4 weeks) for a while now but that too is only a guess. What more can we do until iOptron restart production. FLO sources iOptron's products direct from their factory in China. We have specified air freight (not sea) so I cannot imagine how anyone can source them more quickly. (I guess if a boat left China with some CEM60 onboard destined for a retailer, before iOptron stopped production, then it might be docking around about now. But I think that unlikely). Steve

It is a new model so currently we have only the info provided to us by Starlight Xpress. We hope to meet with them to discuss how the new camera fits into the marketplace and perhaps play with assess one ? Steve

Some are understandably emailing us expressing frustration at the way CEM60 mounts have been delayed. iOptron assure us the delay is due to a single component shortage. They say they do not yet have a dispatch date. In the absence of an official dispatch date retailers, including ourselves, are guessing when they might receive CEM60 mounts. Some guesses are clearly more optimistic than others but we are all only guessing. iOptron assure us when the CEM60 does become available all retailers will receive their backorders around the same time. If one has stock a day or two before another then it will be due only to logistics. "The factory will prep and release them in the most efficient manner, it will happen quickly". We understand how frustrating it is for those who have already ordered and paid for a mount. Rest assured we are doing our very best to fulfil orders. I.e. we have ordered several CEM60 mounts and have specified delivery by air freight, not sea (air is more expensive but faster). Thank-you for your patience ? Steve

I confess I am not sure. I use a Canon DSLR, as do my colleagues. We stock an Astro Essential M48 to Sony Alpha / A and a William Optics William Optics DSLR-M48 to Sony NEX. I am guessing your camera requires the former but I don't now. Jkulin appears to know Sony so perhaps he will confirm? HTH, Steve

We also have William Optics M48 adapters ? William Optics DSLR M48 Rings

Would this not be a good solution: M48 Camera Adapter If yes then we already stock them, in Sony fit too ? Steve

Please don’t be concerned about posting a link. If a competitor has a useful adapter that is not already listed at FLO then we need to know so we can add it to our stock ? I am impressed you are speaking with William Yang. I don’t think I have had the pleasure. Steve

Welcome to SGL ? You are right. Our advice was wrong. It makes no sense. I don't know why and can't ask my colleague because it's 10pm Friday night and we're closed. I will when we reopen Monday. Yours was a routine question and the advice was so clearly wrong that I can only guess my colleague was handling several conversations at the same time and lost the thread. Sorry. Steve

? We received only a handful.

The CEM25p should be arriving later this month. We will contact them again in the hope we can be more precise. I started this thread because it is becoming clear delays are not unusual. We will do our very best to post reliable info regarding availability. FWIW our first incoming stock order was huge! After it arrives and ongoing most of the mounts should be here in our warehouse available for overnight delivery. At least that’s the plan... 🙂 Thank-you for your patience, Steve

Yes ? We have focused first on adding the mounts but also have a long list of accessories to add. If there is something you need that’s not already listed please email for a price & ETA. Steve

Earlier this year FLO became an authorised iOptron UK dealer. Prior to this there was only one (that stocks a wide selection) and since we came onboard there is now another. So currently you have three iOptron UK retailers jostling for your attention 🤗 Pricing: Every week we check competitor prices then move ours up/down to match whichever is lowest. This ensures we are competitive but it can be a problem for someone who has placed an order at FLO then sees our price change prior to dispatch. Rest assured if this happens and you are out of pocket we will refund the difference. Promise 🙂 Availability: As a result of their focus on design and engineering iOptron have enjoyed significant sales growth for four consecutive years! Unfortunately significant growth puts a significant strain on manufacturing. The iOptron CEM60 and iOptron SkyGuider Pro are of course bestsellers but we now also have the newly released iOptron CEM40 (the first to feature iOptron's next generation design). Currently iOptron are prioritising the new CEM40. So far, they have supplied only single CEM40s to dealers who required one for an event but we expect they will make more available later this month. The CEM60 and SkyGuider Pro are both currently delayed due to a shortage of individual components. Fortunately we already have a quantity of StarGuider Pro in stock but we don't know when they will release more CEM60. We will post again in this thread as soon as we do. Hope that helps, Steve

The latest info regarding availability can be found here ? You are worrying too much. So far, Alan's RedCat is the only one returned to us. HTH, Steve

If it has a fault you should contact your supplier for service. If you purchased it from FLO then you contact FLO ? Does your RedCat have a problem? HTH, Steve

There is one on it's way to FLO 🙂 When it arrives my colleague, Grant, will assess it with a view to FLO stocking it later this year. (Grant's NEQ6 is already upgraded with a Rowan belt mod kit). EDIT: The Rowan Astronomy Zero Backlash Worm Mount for Sky-Watcher NEQ6 is now in stock. HTH, Steve

I thought it might be. I remember someone with your name buying an EQ8 a while ago ? Sorry to hear your EQ8 requires adjustment. It sometimes happens when a large/heavy mount is delivered via courier. Please email if you would like help. We will happily arrange collection. Steve

Is it one of ours? ?