synscan synscan pro windows white screen

[astro_vonk]

so i installed the ascom drivers and synscan app on my laptop but when i open the synscan app it just sits on a white screen even when connected to my mount anyone know why and how to fix?

[Jonathan_Shields]

I have the same issue. I just open the exe and get a white screen. Annoying.

[malc-c]

A quick google and it seems an update was released on 4th April link here

Might resolve the issue ??

[Jonathan_Shields]

On 11/04/2023 at 10:35, malc-c said:

A quick google and it seems an update was released on 4th April link here

Might resolve the issue ??

Not for me unfortunately 

 

[Twinkeldonk]

Is there any news on this. I have the same problem. Just installed a new laptop I5 8GB with windows 10. I want to use this laptop for outside,  Also installed vc_redist_x86 like the manual says, .Net latest version, synscan pro 3.9 , ascom and nina. 

But when I start synscanpro I only get a white screen. Reboot does not help, synscanpro.exe is allowed in the firewall, I checked. So now what.

And on top of that, synscan works on my android phone and on my other inhouse I5 16GB laptop whitout any problem.

So why the white screen in this installation?

[Jonathan_Shields]

Just to add here for anyone else getting this issue the windows 7 version works for me.  You can find it lower down the skywatcher download page.

[Twinkeldonk]

Thanks to you I can now use my 12 year old Hp Probook for astro outside from remote desktop. For synscan, ASCOM and NINA it is has all the power that is needed (I5 processor, 8GB + 1TB SSD)