Celestron CPC alignment through Hand Controller

[Arshad Wali Muhammad]

When I align my Celestron CPC 1100 EdgeHD through Starsense Auto Allignment, after Completing the successful plates resolve in the handset, you have to press enter to continue to the second stage of selecting a bright star to point scope towards it, which I used to do in the past. Today after successful plate resolve, when I tried to press enter it takes you back to the first screen “Star Sense Ready” instead of selecting the brightest star option. Can anyone help and advise where am I making mistake ?

[Cosmic Geoff]

Without looking up the details, I recall there is a known error in the instructions, and that at the relevant stage you have to press ALIGN instead of ENTER.

[DeathWarpedUp]

If it is a known  issue, if you haven't already try updating the firmware, it may be fixed.

Edited July 5, 2020 by DeathWarpedUp

[Arshad Wali Muhammad]

It has become worse now. The SS HC is showing me errors, and cannot initializing the scope and can identify the model. I don’t know what went wrong. With Original Nexstar HC it’s working fine. May be power issue no idea .

[Arshad Wali Muhammad]

@sub dwarf

after successful plates process, it asks to press Enter to continue. 

[Arshad Wali Muhammad]

If press enter it takes me back to the first screen of star sense is ready 

[DeathWarpedUp]

I saw a yt video that showed a star sense alignment tutorial. It might be worth watching in case there's something you missed.

[Cosmic Geoff]

9 hours ago, Arshad Wali Muhammad said:

If press enter it takes me back to the first screen of star sense is ready 

So is it working or isn't it? At the conclusion of a successful Starsense alignment you press Enter and it goes back to the Ready screen, IIRC.

Did you figure out where the printed instructions are wrong, or do you need some more help with that?

If you gave more detail it would be easier to offer you help.

[Arshad Wali Muhammad]

Thank You. Now the situation is that If I connect SS hc it starts searching for the camera. If I connect the camera, and it starts giving me errors as per attached. Picture. With original nextstar HC there are no errors. 
 

No idea what’s going on 

[Cosmic Geoff]

The Starsense will give an error unless you connect the camera - it will not come ready without it.  Are you connecting the camera while the unit is powered up? Don't do that.  Otherwise I do not know why you are getting a 'telescope model could not be read' message.  It could be a 'bad connection' problem.  Try reseating connectors including camera, check the camera is plugged in the correct (aux) port and apply power.  If it still does not work, try Googling  or Bing for "starsense telescope model could not be read error"

Since the original HC works, one can assume the mount is OK.

By the way, I have a CPC800 and have not bothered to connect my Starsense to it. With the GPS all I have to do to align it is a 'two star auto align' which is not a lot of work.

[Arshad Wali Muhammad]

Thank You. I did exactly the same but error message is same. If I only connect SS HC without Camera it doesn’t give any weird error but “fining camera” but when I attach camera and turn on the power it gives the error message as per below picture. Is there any option to reset the camera ?or any troubleshoot without sending it back to Celestron ?

[Mick H]

Go to Menu on the hand controller, Starsense, Reset AIS Camera. Once that is completed go to Menu. Hand controller, restore defaults. Second, recycle the power on the unit.

You will now have to put in all data again, as in like it's new.

[Arshad Wali Muhammad]

Yes I did but didn’t work. It gives option to reset camera. “Reset AIS Camera” but when I press this option, there’s no response. Screen remains same. 

[Cosmic Geoff]

Did you search online for useful postings, quoting the screen error messages? There is stuff on the Cloudynights forum. That should give you various things to try. If none work, it is probably time to send it back under warranty. I still suspect a bad connection problem.

[Arshad Wali Muhammad]

Yes I did do you are suggesting me to send the camera back or entire scope ?

[Arshad Wali Muhammad]

I hope it’s starsense equipment issue not the the mount or the AUX port. 

[Cosmic Geoff]

From the symptoms I doubt that there is anything wrong with the camera, but I could be wrong. In any case you would have to return at least the entire Starsense kit, as the dealer is not going to exchange anything other than a complete kit.  You could try for a straight refund unless you consider the Starsense really useful (when it works).

It may be a Starsense issue, or it may be the kind of un-diagnosed weirdness decribed in some of the Cloudynights posts.

[Mick H]

Also If the lens of the Starsense has been unscrewed, it will need to be returned for a factory recalibration.

[Arshad Wali Muhammad]

Thank You.