neximage 5

[Petehog72]

Hey all, we have a neximage 5 camera, unfortunatly both of our laptops have an AMD processor meaning we cant use the camera.  Does anyone have any info on which processor will allow us to use this camera, its getting very frustrating not being able to use it, we have tried every conceivable we of using it and nothing works,  thanks in advance .      Pete

[Steve Ward]

You'll need to install the camera driver software first in order for the camera to be 'recognised' by the computer/capture software , seems there might well be issues with some AMD components though .

The drivers should be on a disc with the camera , failing that they can be downloaded from here ... http://www.celestron.com/c3/downloads.php?Products[]=354

Edited August 4, 2016 by Steve Ward

[RuralBill]

41 minutes ago, Petehog72 said:

Hey all, we have a neximage 5 camera, unfortunatly both of our laptops have an AMD processor meaning we cant use the camera.  Does anyone have any info on which processor will allow us to use this camera, its getting very frustrating not being able to use it, we have tried every conceivable we of using it and nothing works,  thanks in advance .      Pete

The processor will have no bearing on whether the camera will work or not, it is more likely you don't have the correct camera drivers

Bill

[kendg]

While not a NexImage 5, I have the NexImage Burst color and it works fine with both Intel and AMD processors. 

Had to install the s/w driver first in both cases.

[Cornelius Varley]

15 minutes ago, RuralBill said:

The processor will have no bearing on whether the camera will work or not, it is more likely you don't have the correct camera drivers

Bill

There seems to be a known issue with AMD processors and the Neximage 5

[RuralBill]

22 minutes ago, Cornelius Varley said:

There seems to be a known issue with AMD processors and the Neximage 5

Hmmmmm, very strange, I stand corrected

appologies

Bill

[2STAR]

I have AMD no problems with neximage burst

[Cornelius Varley]

2 hours ago, 2STAR said:

I have AMD no problems with neximage burst

The Neximage burst is a whole different kettle of bananas and there are a number of reports on CN from owners of computers using AMD processors who have problems with the Neximage 5.

[Petehog72]

i found it strange that the processor would cause problems, we invested in another laptop with intel pentium and worked straight away, thanks all for the replies