AstroJOE Posted December 26, 2015 Share Posted December 26, 2015 Has anyone ordered from this supplier recently? I ordered a 12v DC power supply for a Canon 1100d on the 20th December. I paid via PayPal and the money has left my account but I haven't received any order confirmation from Astronomiser directly. With it being Xmas I appreciate things can take longer than normal but I emailed Andy at Astronomiser at the start of the week and also sent a text message but as yet I haven't received a response to either. Just to be clear I'm not complaining, I'm just after some reassurance that this supplier is still operational so I know not to worry..,.:James Link to comment Share on other sites More sharing options...
Cornelius Varley Posted December 27, 2015 Share Posted December 27, 2015 Moved from review section. Please remember the retailer review section is for members to post reviews of retailers. Link to comment Share on other sites More sharing options...
Cornelius Varley Posted December 27, 2015 Share Posted December 27, 2015 From astronomisers website Christmas opening times http://www.astronomiser.co.uk/christmas.htm Link to comment Share on other sites More sharing options...
ronin Posted December 27, 2015 Share Posted December 27, 2015 Reading the page given by Peter it looks like you might get a reply Tuesday or Wednesday, however could equally be Jan 4th. :confused:Over the Christmas period, I will not be taking calls between from the close of business on 18 December 2015 until start of business on 4 January 2016. This is to allow us as much time as possible to work on getting orders out in time for Christmas.We will be closed and not processing orders or answering emails on the following dates:Wednesday 23rd DecemberThursday 24th DecemberFriday 25th DecemberSaturday 26th DecemberSunday 27th DecemberMonday 28th DecemberThursday 31st DecemberFriday 1st JanuarySaturday 2nd JanuarySunday 3rd JanuaryLooks like like you just missed the 18th date and he has done what he said and not answered calls or emails as specified, then he has gone and had a Christmas holiday for a few days. Seems like a good idea to me. :eek: There was similar on CN a few months back, a bigger store had closed for 3 or 4 days, they said they were going to, they said why (a religuous event), they said when they were closed. Seemed to cause major panic that a retailer actually took a holiday. :grin: Link to comment Share on other sites More sharing options...
AstroJOE Posted December 27, 2015 Author Share Posted December 27, 2015 Thanks for the replies I hadnt seen this on the suppliers site. Feel better now!James Link to comment Share on other sites More sharing options...
brantuk Posted December 27, 2015 Share Posted December 27, 2015 Andy's a straight up chap and won't let you down. I've had plenty of stuff from Astronomiser and several good long chats with him. You don't need to worry at all James - it's just Xmas opening times causing the small delay - to be expected this time of year. Link to comment Share on other sites More sharing options...
StevieDvd Posted December 27, 2015 Share Posted December 27, 2015 I got my order for a brand new Canon 700d modified for astro in before the stated deadlines, and asked by email for a delivery date before the christmas cut-off and have had no reply. Waited in on the 22nd & 23rd Dec but nothing came. If the weather had been clear I would be a lot less forgiving. Link to comment Share on other sites More sharing options...
LukeSkywatcher Posted December 27, 2015 Share Posted December 27, 2015 Hang in there. I'm sure your order will be dispatched when business resumes after Christmas. An order placed on 20th Dec with any company (unless delivery is gauranteed before christmas), is most likely to arrive before new years. Even retailers need time off to celebrate with family and friends. Link to comment Share on other sites More sharing options...
LukeSkywatcher Posted December 27, 2015 Share Posted December 27, 2015 From astronomisers website Christmas opening times http://www.astronomiser.co.uk/christmas.htmStraight from the horse's mouth. They are closed for business til 3rd Jan.I placed an order for something online (non-astro related) very late last friday night. It arrived with the post on monday morning. They promised on the website 2-5 days delivery so they kept that promise. Amazing seen as it was a weekend and the last weekend before Christmas. Link to comment Share on other sites More sharing options...
Stub Mandrel Posted December 27, 2015 Share Posted December 27, 2015 Work-wise I have set my Outlook auto-responder. It avoids a lot of misunderstandings, even though I watch my inbox. Link to comment Share on other sites More sharing options...
AstroJOE Posted December 27, 2015 Author Share Posted December 27, 2015 Cheers guys. As I said in my OP I'm not complaining and wasn't expecting the item before Xmas. I was just a little concerned that I hadn't received a response to my email and texts on Monday and Tuesday. It's too wet and cloudy here to do anything anyway so I should just be a bit more patient really! Link to comment Share on other sites More sharing options...
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