is there such a thing as skywatcher technical support?

[mike bacanin]

I can't help but wonder if there is such a thing as skywatcher technical support.

if you are outside of warranty,and the supplying dealer can't help,are you on your own?

seems like OVL are just box pushers,with absolutely no end customer support. they will not give any tech support if you phone them.

does anyone know if there is support beyond the dealer uk network ?

I'm not going to discuss my own equipment issue, but is it a case of you buy your item,and after 12 months hope and pray nothing goes wrong?

It is reasonable to expect chargeable service out of warranty in any industry, but does any exist with skywatcher?

just curious.

Mike

[FLO]

OVL are importers and distributer to the trade, their role is to supply and service the dealers.

It is the dealers duty (wrong word but you know what I mean) to service the customer.

With respect Mike, if you have bought from a dealer who drops you after 12-months then it is time to switch to another dealer.

HTH

[mike bacanin]

I see your point steve, but how far can you support?

do you have in house workshops that can resolve mechanical and optical issues, sometimes fairly complex.

If you have such a situation beyond warranty, how can OVL help you as their dealer?

mike

[mike bacanin]

Fair comment steve, but in line with the original post, can synta(skywatcher) be approached for tech support, same way as you can as an individual, contact celestron directly?

Mike

[James]

Have a look here Mike. I can't promise what the response may be like but it's surely worth a try.

James

[FLO]

Lets not forget that Synta manufacture both Skywatcher and Celestron products.

What is the problem Mike? I might be able to help.

[mike bacanin]

James, thanks very much for that link.

Steve, i appreciate your offer of help, i'll know in a few days if i need to seek further technical advice.

Mike

[Ben Ritchie]

With respect Mike, if you have bought from a dealer who drops you after 12-months then it is time to switch to another dealer.

The one I got my HEQ5 from couldn't be bothered answering questions after two days ...

...so I did

[Astro_Baby]

Well the one my 200/HEQ5 came from suggested it was too technical 'for a woman' and if I couldnt make it work it was really my problem.

Likewise I just changed dealers. I guess lots of peple get caught easy because if your not used to astro gear you kind of imagine its as plug and play as anything else in life so you waont need much support - WRONG !!!

Lesson learned by me and these days I stick to a handful of suppliers I know will consider service at least as important as sales.

[George]

Bit off topic but I'm considering repainting my scopes and if anyone has ever approached Skywatcher in supplying the logo transfers.....a long shot but if you don't ask.......