New Celestron CPC Deluxe chipped secondary

[Shimrod]

9 hours ago, Jamespnz said:

Kirkster. I can't seem to find Corey Lees email.  CEO @ celestron.com and Corey Lee @ celestron.com bounce back. Does anyone know a direct contact for getting a actionable response?

If you are on linkedin, you could try a direct message there Corey Lee - Celestron

[Jamespnz]

36 minutes ago, Shimrod said:

If you are on linkedin, you could try a direct message there Corey Lee - Celestron

I will go down that track but don't hold out hope on a reply. I am surprised no one else on this forum has had similar experiences with Celestron.

[Jamespnz]

On 09/05/2021 at 20:56, Shimrod said:

If you are on linkedin, you could try a direct message there Corey Lee - Celestron

Had a response from Celestron via TASCO Australia. Basically the defects are within current manufacturing tolerances. So just live with it. They did reiterate that it is rare and unusual. But tough luck. No matter how rare and unusual a defect is, if it is within tolerances from a manufacturing perspective, the consumer will have to suck it up, no matter how much money crosses palms. But on the bright side they will guarantee that particular defect to be trouble free for 10 years. So hey that's a bonus *sarcasm*. Strangely this experience has not sullied my view of the company as a whole. I would buy the same scope and accessories again tomorrow if I had the opportunity, though hopefully defect free and with better after care support. There are lessons to be learned, in this case, on all sides I believe.