Is it unusual not to get a repsonse from Skywatcher app team?

[festoon]

Hello all,

Just wondering if anyone else has sent a question to the skywatcher app email address only to not hear back...

This was in response to a post I had a few weeks ago. Best suggestion was to to email the app team at skywatcher.

I emailed app@skywatchertelescope.net a week ago but did not get a reply.

[Dr_Ju_ju]

I think you'll have more luck contacting the UK distributor OVL (Optical Vision Ltd.) as every time I've tried to contact SW directly, it's always OVL that answers, eventually....

[stash_old]

I have 8/10 replies from the team direct not OVL but maybe I have been lucky. they even created a special version of the App to work on my ageing Sony phone ? 

Or the team has now moved on to something else or just very busy.

Plus dont just say "its not working" - try to provide a professional amount of info regarding your set up. 

But as I say maybe I was lucky ?

[festoon]

Thanks 

I did email them back last light and got a reposnse by the morning. Very helpful too, I'll put their response into my original post.

I guess they were very busy