Oops!

[FLO]

We are working on a new improved phone system that should result in more phone calls being answered and quicker call-back times. But it hasn't quite gone to plan... The phones are currently not working at all

We should have them up and running properly later tonight.

Fortunately the changes we made to the helpdesk are proving very successful with most email enquirys receiving a response within 30-60 mins.

There will always be the occasional communication that slips through the net but, all things considered, our ability to respond to communications has never been so good (I just know I am going to regret saying that!).

Steve

[sologuitarist61]

Keep up the good work Steve. Will you be at the NLO on 11th August?

[Anweniel]

From my experience the communication via helpdesk has always been exceptional so any improvement is just a bonus

[Freddie]

Agree, never had a problem with coms so an improvement as said is just a bonus.