Helpdesk hiccups!

[FLO]

Unfortunately around the time our server went down we also had problems with our helpdesk! We received only three inquiries to the helpdesk yesterday, a small fraction of our usual amount! The Zendesk people are working on a solution and we are told that the enquiries are not lost, they will eventually arrive.

This morning we do appear to be back to normal but are still missing a huge chunk of earlier enquiries.

Whilst problems like this are rare they are intensely frustrating, particularly as we have chosen and are paying for premium packages! There is nothing bargain-basement about either our server or helpdesk.

If you are having trouble getting through please PM your question to us here on SGL. If you include your tel number I will be happy to phone

Sincere apologies for the inconvenience

Steve

[adamsp123]

Oh the wonders of the modern age!

I sincerely hope it all gets sorted Steve

[FLO]

Our server problems appear to be behind us and it looks like the Helpdsek is back to normal. So, we now we need only work through the backlog

[dark knight]

BOO,,,oh sorry wrong kind of hiccups.

Sorry couldn't resist...

[FLO]