First Light Optics - baffled!

[ollypenrice]

It's probably me but I can make neither head not tail of our sponsor's system!! I just want to buy one of those bargain Celestron ED 80s so I sent an Email because I don't know the postage cost. I got an email back giving me something called a ticket number and inviting me to follow a link which just puts me in a loop from which there is no escape... Do I just wait or am I supposed to do something else?

Olly

[Kai]

When they pick up the enquiry Ollie you will get a Email back with a responce.

[ollypenrice]

Thanks Kai, I'll just relax and wait then! I'm afraid I belong to a pre-electronic age for all that I'm an imager...

Cheers,

Olly

[Ben Ritchie]

Olly, I hit the same trap - did yet to register eventually, although it took a couple of goes. Apparently it should send you an email with a response, but I had to find a way into the helpdesk to get an answer.

[Doc]

Maybe FLO should post a step by step guide for us here on the forum. As quite a few of us use them.

[ollypenrice]

Thanks gents. I have to say I prefer dealing with humans and I've just had a nice human response from James at FLO via Email. It seems you have had a bank holiday - something I have entirely forgotten about over here. Doh!

Olly

(PS Do bankers deserve holidays in the present circumstances)

[RichieJarvis]

(PS Do bankers deserve holidays in the present circumstances)

No, but the rest of us do!!

[FLO]

... I've just had a nice human response from James at FLO via Email.

Sent via the Helpdesk

The Helpdesk is built around email. There should be no need to visit the Helpdesk unless you actually want to.

After saying that, we are looking into the way enquiries are submitted in the hope of making it more intuitive.

HTH

[FLO]

... Apparently it should send you an email with a response, but I had to find a way into the helpdesk to get an answer.

Please check your spam folder, it might be filtering out our responses.

HTH

[FLO]

Maybe FLO should post a step by step guide for us here on the forum. As quite a few of us use them.

I'll see what we can do

[Ben Ritchie]

Please check your spam folder, it might be filtering out our responses.

HTH

I did, it didn't - running Gmail, which is pretty good at correctly dealing with spam.