One ASI camera duplicated in sharpcap 2nd camera does not appear

[Mark Jo]

hi, apologies if this is not correct location for this question

Trying to setup for guiding for first time with these cameras ASI385 MC and ASI290 mm mini , when both connected on usb3 and USB 2 respectively only the ASI290 appears and is duplicated. Both on USB2 appear correctly

Have looked at various forums and have checked the details below but nothing has helped with this.

Guide camera ZWO ASI290 mm mini connected by usb 2 port and ZWO ASI385 MC for imaging to USB 3 port both with new 2 meter usb cables

Sharpcap v3.2.6477

10 year old Toshiba laptop

No obvious issues connecting singly.

Both appear in device manager with correct name.

In Sharpcap when both are connected ASI385 to usb3 and ASI to USB 2, the ASI290 appears duplicated and no 385.

Both connected to USB 2 ports they appear correctly under the ZWO cameras.

Have looked in some forums and have most recent version of sharpcap installed, updated ZWO drivers,  disabled USB Selective suspend in the power management and disabled the sleep option in windows.

Checked the USB drivers and they appear to  be upto date

When both cameras were connected the ASI 290 was losing connection every 20 – 30 seconds, disabling USB Selective suspend being disabled appears to have stopped this happening

Is it that the laptop needs to be retired at least from astroimaging I saw a mention that there could be an issue with chipset, or is there anything else that I can do ?

 

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