Jump to content

Stargazers Lounge Uses Cookies

Like most websites, SGL uses cookies in order to deliver a secure, personalised service, to provide social media functions and to analyse our traffic. Continued use of SGL indicates your acceptance of our cookie policy.

stargazine_ep33_banner.thumb.jpg.75d09b4b1b4e5bdb1393e57ce45e6a32.jpg

Recommended Posts

Hi,

I am hoping someone here may be able to offer some help or advice. I have submitted a support ticket with Celestron but I am still waiting for a reply and would really like to get this working ready for the next clear sky!

I recently brought a starsense but have not been able to use it because it comes up with the following errors,

Err: Model Num
The telescope model could not be read and initialization cannot proceed.

Critical error!
File: ..\source\mo
Line: 1468
An unexpected error occurred that may cause the HC to not opperate normally.

When updating the controller and camera it finishes succesfully but when I check for new updates it proceeds to install the same one again and again.

I can still control the mount and I think the camera tried to do an alignment in my room.

I have a Celestron Nexstar 6SE.

Thanks
Adz

Share this post


Link to post
Share on other sites

I believe your starsense is defective. I have two, one used on both a 127slt and 4se, and another on a 60th anniversary evolution.  Both work perfectly. 

Edited by Dave Matison

Share this post


Link to post
Share on other sites

Hi Adz,

I feel your pain. I had that problem when updating the software for my scope. I also got "device memory corrupted" at one point. It took me a few hours of messing and panicking that my scope was bricked, but I eventually sorted it.

First thing to try is doing a factory reset on the device: Switch off scope. Press and hold 0 on handset and switch scope back on. In my case that didn't fix it, but worth a shot.

Second thing is that when updating you need to have everything plugged in. At some point I was trying just to update the handset (to speed up the process) and didn't connect the camera, which caused problems. Leave everything connected and let it update the handset, camera and mount.

I had the same "looping around" thing where it tries to re-install everything each time (including 6 packages on the HC alone) and it's quite maddening as some updates take an age. It also scuppers things if you try to go back a version. What I did to cure that was to copy everything in the CFM folder somewhere safe, and delete all the packages that I didn't want it messing with. There's a tick box to say "work offline". I also switched off my router to stop it accessing the net. It then only installs the packages that are left in that folder, which speeds things up significantly.

There's an option to log messages to an error log which is worth taking as sometimes they flash on the screen too quickly to see.

As utterly bizaarre as it seems, the way I finally got this going was to connect the HC to port 4 on my evolution. It failed when using ports 1,2 & 3, but finally worked on Port 4. Whether that was actually a difference in that port or just a result of try and try again, I don't know.

You've probably come across the same links I did, but here's the ones that were helpful.

https://www.nexstarsite.com/Book2/Updates/FirmwareUpdateProblems.htm

https://www.cloudynights.com/topic/608409-wish-i-didnt-do-firmware/

Good luck mate. If I can help further, just give me a shout.

Cheers,

Mark

 

 

 

 

 

Share this post


Link to post
Share on other sites

Hi,

Thank you Mark for you helpful reply! I tried what you suggested with no luck :(

However I woke up to a reply from Celestron support who suggested plugging the camera into the handset port and the handset into the AUX port and it WORKED. They have said that they do not know why it happens but sometimes the mount does not present the right amperage or voltage.

Its not the best fix as i would like the HC to sit where its suppose to go but Im just happy to be able to get out observing again (its been over a year!😳)

Hopefully I will be posting here more!

Thanks

Adz

Share this post


Link to post
Share on other sites

Hi Adz,

Do you have to connect the devices like that all the time, or just when you're updating the software?  As I mentioned, I had to connect the handset to port 4 to get it to update software without an error, but in normal running they'll work pretty much any way.

Anyway, glad you got it running and can get back out under the stars.

Cheers,

Mark

 

Share this post


Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now

  • Recently Browsing   0 members

    No registered users viewing this page.

  • Similar Content

    • By BenR
      Hello
      I am new to astronomy, and recently purchased a Celestron Starsense Explorer LT 114AZ, and just for a start, I used the finderscope to locate exactly a random star, and I looked through the eyepiece and just saw a blurry white image. I was using a 25mm eyepiece lens, and then decided to put on the 2x Barlow lens with the 25mm lens, and nothing changed. Is this normal? What should I do to improve?
      Thanks.
    • By Mike Read
      Morning,
      I currently have a Celestron 9.25" SCT and am in the process of upgrading the focuser to baader steeltrack. I have the f/6.3 FR on back order. My question is: where will the FR fit in the image train? Is it compatible?
      Thanks Mike
    • By James1967
      Ok, after lots of research, I finally decided on the above and just ordered with FLO.  Now got a few weeks wait so can keep exploring the sky manually with by binoculars and learn as many pitfalls as possible about the Evo 9.25”.  The only accessory I ordered for now is a dew shield, but I’m expecting I will want to get a 2” visual back, star diagonal and wide angle eyepiece (possibly 0.63 focal reducer too) to get the max field of view possible when I so choose.  Any views on whether StarSense is worth it - it seems pretty simple to align without it (I may come to regret saying this)
      So why am I posting?  Just after any and all advice for a beginner, in particular regarding maximising field of view down the line (the relatively narrow FOV was the only real downside of the Evo 9.25” for me) and any recommended accessories to enhance my viewing pleasure over time.  Any other general top tips also very welcome. 
      I look forward to being able to help others in due course when I have something more than roughly zero knowledge and experience!
    • By Kadersin
      Hey guys and gals!
      I currently own a Celestron Powerseeker 127EQ.  Do you think a NexStar 6SE is a worthwhile upgrade?
      Pros / cons?
      Thx!
×
×
  • Create New...

Important Information

By using this site, you agree to our Terms of Use.