SynScan AZ GTi alignment problems

[Johannes]

Hi I have a Skywatcher AZ GTi and having problems with it. I level the tripod with a 15 cm level set the scope to north and level . I only have 2 star alignment or bight star alignment . I choose Polaris as my first star then Capella as my second star . Then do all the set up long lat hight time date  then it tells me I am successful. I put in say M42 it slews to my object but it is not correct it is not pointing at it but a few degrees off .I got in contact with First Light Optics where I bought it from and they said try a 3 star alignment as synscan does not have it where can and how I can download it. I use a TS Optics 73 mm telescope so there no weight problem. I got this in October 2018. can anyone help please. Thanks John.

[happy-kat]

Hi

I only use the synscan handset, but I see you wrote you do your long lat date and time, I had thought these were collected from the phone being used. I wonder if the day light saving option is correct.

[Star Struck]

Are you using a handset or connecting via wireless?

If you are using wireless are you using the Synscan or Synscan Pro app and which version of the app do you have?

Finally what version of the firmware is your mount running?

It is usually a good idea to try and run with the latest versions of the software/firmware.

Edited March 12, 2020 by Star Struck

[Mopee]

Hi Johaness, I have the same mount with the 127 Mak and I've solved the issue by placing a counterweight, now it align perfecty. I've bought a M12 threared rod and I've put a 2kg weight on it. If you have any doubt ask me!

[Johannes]

thanks chaps I dont use wi fi I use the hand set I updated to the latest version. I will check the daylight saving time I will put in GMT and say yes to daylight saving as I might not done it right. I have the Synscan not the pro version as I only use the handset my phone does not last long if I use the wi fi mode. I also got a cross hair eyepiece which came a few days ago. so I will try again . not sure where the how to fix the counterweight to as there is no attachment point.

[knobby]

10 minutes ago, Johannes said:

thanks chaps I dont use wi fi I use the hand set I updated to the latest version. I will check the daylight saving time I will put in GMT and say yes to daylight saving as I might not done it right. I have the Synscan not the pro version as I only use the handset my phone does not last long if I use the wi fi mode. I also got a cross hair eyepiece which came a few days ago. so I will try again . not sure where the how to fix the counterweight to as there is no attachment point.

It screws into the hole in middle of Dec clutch .