Can't connect as usb3

[piprees]

Hi,

I have a Zwo asi 120mc s which I have connected up through the usb3 port as suggested by Zwo however it only registers as usb2. Has anyone come across this problem and if so how is it sorted so that it registers as being connected through usb3.

Hope someone can help,

Kind regards,

Phli

[johninderby]

Are you using the USB 3.0 cable that comes with the camera or another cable?

 

[piprees]

Yes, all as directed on the quick start leaflet. Very curious.

P.

[johninderby]

Might be a problem with the USB 3.0 port drivers. Try updating them and see if that helps.

[MarsG76]

If you're using a HP computer than after you power up, restart the computer and unplug the camera and plug into another USB 3 port... I found this worked for me with my Skyris... might even work with other brand PCs.