Problems contacting Altair Astro

[Sponcom]

Hi SGL

I wanted to make you aware and would appreciate any feedback for Altair Astro.

I have never had any success via telephone and before new year contacted them via email (web form). This was before the date they went on holiday.  I was enquiring regardinga spare part that eventually after several tries and 4 weeks later Ian confirm they would send one and would send me an invoice. I never received the invoice and have repeatedly tried to contact via email as suggested but I never receive a reply and thus not the spare part.

I am interested in buying a Hypercam 26c.

I am concerned if I checked out and bought something if there is a problem I will never get a response. How will I return a faulty item for example if they refuse to communicate? This has been my experience with my older hypercam requiring a spare dessicant tube.

Anyone experience problems in this area after purchase? Or is it just me and an unusual experience.

 

Edited January 17 by Sponcom

[RobertI]

I would consider purchasing from Harrison Telescopes, who supply Altair Astro gear and who have always given me excellent service. 

Edited January 18 by RobertI

[Sponcom]

Good call Robert, thanks.

[seven_legs]

I have found that I get a quick reply from Ian

[PhilB61]

I've had mixed experience, sometimes quick response other times zero response. The latter leaves a bad taste and puts me of buying their products even though I would like to support a UK company 

[Carbon Brush]

If you haven't already, perhaps detail the spares supply problem in the supplier reviews section?
If you still need the spare part - there is the Practical Astro Show in March. If attending, thump on the counter😁
HTH, David.