Polemaster software freezing

[AstroRuz]

Hey all,

Recently I've had to go back to using my Windows 10 Laptop and recently my Polemaster software has begun totally freezing and crashing on this laptop. IT works absolutely fine on my other laptop (which has since broken unfortunately) so I'm 99% sure the Polemaster itself is fine.

Wondering if anyone else has encountered this? It doesn't matter if the PM is plugged directly into the laptop or into a USB hub or what. And when the PM software crashes it takes Astrophotography Tool down with it and such. Even if I run PM on its own and just use SynScan for mount control it crashes. 

Again it worked fine at one point and then just sort of stopped. I've uninstalled and reinstalled a fresh version of software from the website and still no improvement.

Any help appreciated!

[Hogarth]

Hey 

I’m 99% sure this will be to with the laptops power management settings in both the BIOS and/or Windows 10

you can prove it is this first before adjusting any settings, by simple making your laptop busy whilst using the PM software. (this stops your cpu c1 state kicking in and dropping the cpu speed to save power). Play a YouTube video in the background, then see if your PM and it’s software works as expected. You can do this anytime, indoors etc, as the freezing, glitching occurs irrespective of what it’s pointing at.

if this seems to solve this issue, you can then go ahead and fix it by turning of any cpu throttling in the bios (every laptop shows this in different ways, but is usually called CPU C1 state, cpu throttling, CPU management, CPU step down.. you get the idea). Also in Windows, choose the high performance power plan.

I have 5 people on another forum confirm this fixed this issue for them (and also myself, when I moved to a new laptop). It does sound like the same issue your having 

Love the channel btw. Shameless plug to mine https://youtube.com/c/HogarthUK

[Hogarth]

Also this is covered in the FAQ section - item number 16

https://www.qhyccd.com/index.php?m=content&c=index&a=show&catid=30&id=22