resolved

[Chi]

(Resolved) I bought the V5 synscan hand controller lately and see that new firmware is available ...

Edited December 8, 2020 by Chi

[TerryMcK]

No idea as the manual on the SW site for updating the firmware says and shows plug 12v into the controller. Mine does not have a 2.1mm socket on the controller. It looks like the manual is out of date. Unless you are having issues I would leave it alone as the firmware only seems to update connection to the GPS module and fix some minor bugs.

Edited October 16, 2020 by TerryMcK

[Chi]

Thank you Terry.  The firmware of my controller is 4.39.04, I hope to update it to 04.39.10 since the firmware "Update and correct the telescope pointing issue for those AZ-GTi or AZ-GTe mounts, which are configured working in Equatorial mode with a latitude wedge."  I am using a hand controller with the AZ-GTI as I have problem connecting it through wi-fi.

[Chi]

A follow-up on the issue. 

 I wrote an email to Skywatcher but there is no feedback at all not even an reply that they are dealing with the inquiry.  This is terrible customer support, I hope Skywatcher can seriously improve their customer support resources and give better training to the CS personnel.

[jonathan]

7 hours ago, Chi said:

A follow-up on the issue. 

 I wrote an email to Skywatcher but there is no feedback at all not even an reply that they are dealing with the inquiry.  This is terrible customer support, I hope Skywatcher can seriously improve their customer support resources and give better training to the CS personnel.

I contacted them too regarding a different firmware issue, it's possible they just don't have the staff at the moment (literally).

[Chi]

On 21/10/2020 at 18:41, jonathan said:

I contacted them too regarding a different firmware issue, it's possible they just don't have the staff at the moment (literally).

Thank you for your reply.  I hope that is the case and their customer support will become better again. 

Anyways, I finally upgrade the firmware to the latest 04.39.15, it has been a bit of trial and error without the instruction manual.

[jambouk]

Can you share how you did it?

[jonathan]

7 hours ago, Chi said:

Thank you for your reply.  I hope that is the case and their customer support will become better again. 

Anyways, I finally upgrade the firmware to the latest 04.39.15, it has been a bit of trial and error without the instruction manual.

I received a reply from Skywatcher yesterday, it took them about ten days so perhaps expect a delay of around that long.  It was a good reply though, answered my question.

[Chi]

On 23/10/2020 at 16:49, jonathan said:

I received a reply from Skywatcher yesterday, it took them about ten days so perhaps expect a delay of around that long.  It was a good reply though, answered my question.

Nice to hear that their support finally replied and answered your question.

[Chi]

On 23/10/2020 at 14:51, jambouk said:

Can you share how you did it?

I figure that the hand control is the same as Orion V5 so I follow the instruction and tries a few times with different set up before success.  An USB A-B cable is good for the job.

Edited November 29, 2020 by Chi