Cannot download Altair Astro drivers

[HydrogenBadger]

Good evening all, I have just bought the Altair Astro GP-CAM2 327C. The instructions tell me to go to their website and download AltairCapture. When I click on the link it takes me to a google drive page and tells me I need access. I am totally stuck. Any help welcome!
 

Thanks in advance,

 

Dave

[TerryMcK]

10 minutes ago, HydrogenBadger said:

Good evening all, I have just bought the Altair Astro GP-CAM2 327C. The instructions tell me to go to their website and download AltairCapture. When I click on the link it takes me to a google drive page and tells me I need access. I am totally stuck. Any help welcome!
 

Thanks in advance,

 

Dave

What is the link you are following? Copy and paste it to the reply

[fozzybear]

this is the link

Included Software: Note: This camera does not come with software in the box. To operate the camera, you will need to download the latest camera software at www.altaircameras.com (opens new window).

 

https://altaircameras.com/downloads/

Edited July 1, 2020 by fozzybear

[HydrogenBadger]

3 minutes ago, fozzybear said:

this is the link

https://altaircameras.com/downloads/

Yes, this is the link. If I then click on the purple “Download now” it takes me to a google drive link telling me I need to request access. 

Edited July 1, 2020 by HydrogenBadger

[HydrogenBadger]

Thanks all. Yes this is where I am going to. If you try to actually download from there it doesn’t current give you access. Unless they have singled me out!

[fozzybear]

2 minutes ago, HydrogenBadger said:

Yes, this is the link. If I then click on the purple “Download now” it takes me to a google drive. 

maybe they will only grant access to download from valid purchasers and an email link sent to you... I've tried and no email maybe a phone call to them tomorrow

[HydrogenBadger]

27 minutes ago, fozzybear said:

maybe they will only grant access to download from valid purchasers and an email link sent to you... I've tried and no email maybe a phone call to them tomorrow

Thanks. Yes I have dropped them an email. 

[HydrogenBadger]

Unfortunately no one from Altair Astro seems to be responding, so I just have a nice purple paperweight. 

[knobby]

Mmmmmm disturbing !

[fozzybear]

I just went in and it let me download from their dropbox site so the link is working now https://altaircameras.com/downloads

[HydrogenBadger]

Yes the link has now been fixed. It now takes you to Dropbox and not the Google drive which needed permissions. 
 

I did receive an email from Altair Astro - it had unfortunately made its way into my spam folder. 
 

For anyone attempting to download I found that neither Edge, Chrome or internet explorer would let you download as it showed up as a virus. This is even after going through and disabling all my antivirus settings I could. However, Firefox does allow the download. 
 

 

[fozzybear]

16 minutes ago, HydrogenBadger said:

Yes the link has now been fixed. It now takes you to Dropbox and not the Google drive which needed permissions. 
 

I did receive an email from Altair Astro - it had unfortunately made its way into my spam folder. 
 

For anyone attempting to download I found that neither Edge, Chrome or internet explorer would let you download as it showed up as a virus. This is even after going through and disabling all my antivirus settings I could. However, Firefox does allow the download. 
 

 

so sorted then?

[HydrogenBadger]

All sorted thank you. Now the really challenge is leaning how to use the thing!
 

[fozzybear]

And the journey has now started great....