Sky at Night magazine binders

[wingman]

I've come here for a moan! Following my daughter's kind gift of a subscription to S@N for Fathers Day I thought it would be a good idea to order the binder/cd case to keep them in (plus it stops SWMBO moaning at me for leaving them tastefully arranged around the house)

I ordered the binder on 19th June, my payment was cleared on 23rd June. After a few weeks I phoned to see what was happening and was told that a binder would be sent straight away. To cut a long story (fairly) short I ended up with the promise that as I had been mucked about so much I would get a refund PLUS the binder. :hello1:

That was a month ago, apparently it takes them 28 days to issue a refund (although it only takes them 4 days to take a payment) which means I should have received the refund on 9/9/08, needless to say there has been no refund. As for the binder, I think I stand more chance of seeing the Clangers on the moon

Rant mode off, thank you for the chance to let off steam!

[TheThing]

Boy, you had a lot of steam to let off as you posted the same rant on the S@N forum too! I'm gonna check SPA in a minute as well!

Have you tried PMing Will Gator or Skyed on S@N? They normally sort stuff out PDQ for forum members and subscribers?

Good luck, hope it's sorted soon.

[algol]

i had the same problem mate and they told me the binders where out of stock and they didnt know when theyd have new ones. didnt offer me a refund though.

also Astronomy now are out of binders so i aint ordered with them yet.

[wingman]

Boy, you had a lot of steam to let off as you posted the same rant on the S@N forum too! I'm gonna check SPA in a minute as well!

Have you tried PMing Will Gator or Skyed on S@N? They normally sort stuff out PDQ for forum members and subscribers?

Good luck, hope it's sorted soon.

I've sent an e-mail to just about every e-mail address shown in the mag! It will be interesting to see what replies I get (if any!!)

[wingman]

Just a quick update, my binder arrived, badly bent with a big crease front and back but I also received a phone call from Andrew Davies (the publisher) who has kindly sorted my problem out. He was a really nice chap who was quite disturbed by my problems. As he pointed out, he pays the fulfilment house to do a job and he appreciates getting feedback if things go wrong so that he can make sure it doesn't happen again.

[algol]

well i'd like mine to finally arrive, apparently they are "out of stock"

[wingman]

algol, when did you order your binder? I was told that the company produce them closed for a month in the summer (what summer?) but they are now in stock again. Mine took 3 months to arrive!

[algol]

about july or agust, then checked in spetmeber and still out of stock. hmmm

[anthony]

Had the exact same problem,only difference was that my experience was last year. I chased and chased with no success. Cancelled my subscription and got a refund on the binder

Anthnoy