FLO

Loving this barbecue weather

We released Clear Outside only one week ago and already it has generated 7473 forecasts over 961 locations. We are really pleased to see so many people kicking it's tyres. Thank-you

No problem Kerry

It hasn't cost you anything. It is a gift Regarding feedback, we will be building in a feedback mechanism so we can keep track of peoples actual results vs the forecasts. This will hopefully enable us to further improve the forecasts and spot area specific trends. I don't follow football so didn't know we had lost until you mentioned it but James and SteveB watched the match and say we played well so hopefully things will improve from here on. Thank-you Steve

I will arrange a full and immediate refund... Seriously, we are a retailer, we don't own our own weather satellites or balloons. We can only buy the best and most up-to-date weather data and deliver it to you in a useful, reliable and convenient form. Whilst no weather forecasting system can deliver 100% accuracy we have compared Clear Outside's forecasts vs actual weather over a number of weeks prior to launch and the results were good. We hope if you do the same you will be impressed but if not you can simply delete the bookmark and go back to whatever other system you were using ATB, Steve

Don't worry Stephen, we have the perfect solution Steve

We have noticed some blogs and astronomy societies are already doing this. They are listing Clear Outside links at their websites so their members can easily check a number of observing sites. Here are some for fun: FLO HQ SGL Star party Kelling Kielder Les Granges (Olly's place) HTH, Steve

It is impressive that you found it Sara The site was made live 6am Saturday to coincide with the International Astronomy Show. We have been testing it ourselves for weeks but wanted to be 100% sure before mentioning it here. Steve

PS: This is also a good time to publicly thank our beta-testers for their advice and input. We really appreciated your thoughts PSS: Clear Outside is a long-term project, this is only Version-1, so we are keen to hear your thoughts and suggestions. And if you have any questions we will do our best to answer them

"It is not the employer who pays the wages. Employers only handle the money. It is the customer who pays the wages." Henry Ford First Light Optics is only one month away from her seventh birthday. With your support, we have grown from a single person working from home to a team of seven operating from two units on a business park in Exeter. We could not have done this without you, so we are hugely grateful. Earlier this year, we began wondering how to give something back to the community. We already sponsor Stargazerslounge, which benefits its members and others searching for info. But many of our customers don't belong to this or any other forum. We considered emailing all our customers a one-off discount code, but that felt wrong because it would benefit only those in a position to buy. Then Grant came up with an elegant idea - a weather forecast for astronomers. Of course, other forecast sites are available with an astronomy theme, but often, they use only a single freely available data source or, worse, scrape data from other sites. And they tend to be built on a budget, so they don't update frequently enough to be useful or provide limited information, so you need to visit multiple sites to obtain a full picture. So, we decided to build the best weather forecast site focused entirely on astronomy and to release it free of charge. Clear Outside Weather Forecasts for Astronomers Here are some key features: Hourly forecasts, updated hourly. Easy-to-understand traffic-light indicators with a drop-down menu for those wanting more information. Without giving too much away, we use an aggregate of several weather models, including the UK Met Office, the Norwegian Met Office and the American NOAA. We have invested in commercial weather data services and a dedicated infrastructure to provide the most reliable, up-to-date forecast and long-term stability. Detailed Sun and Moon rise, set and meridian data are accurately modelled on your location. Similarly, we have integrated the ISS pass over times and other information modelled on your precise longitude and latitude. For more information, please click the 'How to Use' button and take the tour. We have also included a 'Contact Us' page where you can make suggestions and leave feedback and a ‘Road Map’ page where we will detail upgrades and developments we are working on. Clear Outside is our gift to you, the astronomy community, for your support over the years. We hope you like it Regards, SteveG, Annette, James, Grant, Lisa, Martin & SteveB.

I use a number of binoculars but for astronomy my mainstays are the 10x50 Opticron Imagic TGA WP and a 10x50 Barr & Stroud Monocular that I keep in the car glove compartment. I could wax lyrical about the Imagic but you'll probably think I am trying to sell it so I'll just say it suits me very well. The B&S monocular is also popular with our young sons when we go on walks because they haven't the patience to setup a regular binocular. For daytime use I recently started using a 9x32 Pentax DCF BC. My wife likes that one too. Steve

This is fast becoming one of my favourite threads. It is a celebration of what can be achieved with affordable kit It reminds me of SGL back in it's infancy. Steve

I am hoping people are happy with the supplied focuser. The attraction of the 130pDs is that it provides an affordable route to high quality astrophotography so upgrading the focuser to one costing as much as the telescope... It just doesn't feel right. If the demand is there then so-be-it but I hope it isn't. Steve

No The 130p DS already has more than enough aperture and resolution for the type of wide field imaging people are using it for and the smaller OTA is a little stiffer and less of a target for the wind. However, it is easier to upgrade the focuser on the 150p DS because it has a larger tube diameter. Are people here happy using the original focuser on the 130p DS? I have been meaning to ask Ron at Moonlite to machine some curved plates to match the smaller 130p DS OTA.

It is good you started this thread Russe because for many the 130pds is an undiscovered gem. We often hear how for 'real' astrophotography you need an expensive APO triplet but the images posted here clearly show that is not the case Steve

Drop-shipping is where a retailer accepts an order and then relies on the supplier/distributor to deliver the goods direct to the customer. Typically, the supplier/distributor is also relied upon to service the customer should a collection be required. Essentially, the retailer has outsourced their operation; they have made a supplier responsible for delivery and much of their after-sales service. It does sometimes make sense to drop-ship large/heavy items, and we do it ourselves where appropriate, but the steady rise in retailers who choose to drop-ship the majority of their products is alarming. At FLO, we believe holding, delivering and collecting stock are core competencies that should not be outsourced, so we have stock in our own warehouse and staff to manage it. Almost all orders are processed and dispatched from stock held at our warehouse. This is important because if a retailer doesn't have stock, they cannot offer you a complete after-sales service. Nearly every week, we collect/replace/refund something that the supplier/distributor would not consider a warranty repair. And if you need a part, we will often take it from a stock item so you can be up and running ASAP rather than ask you to wait for the importer/distributor. No system is perfect, and ours is under constant review, but we are not one of those retailers trading from home, popping widgets in jiffy bags, and relying on an importer/distributor to handle everything else. So, when next someone posts saying it doesn't matter where you buy because all retailers drop-ship, you know it isn't true. It does matter. Thank you for reading this. Steve 🙂

I use Mac so am grateful for your efforts :smiley:

I bought it from First Light Optics, but it is outside the warranty period. Please contact us; we can probably help. If it needs repair or a replacement part, we usually charge you only what it costs us. I bought it from another dealer, but they have gone bust, aren't interested or cannot be contacted. Please contact us; we can probably help. Many of our most loyal customers have been let down elsewhere. I bought it secondhand, but it is still within the warranty period. In most instances, the warranty is not transferable, so a claim must be made through the original purchaser. If the original purchaser bought it from us and is happy to assist, we can usually help. I bought it from a grey importer (not an official UK dealer). The product has probably been sourced unofficially from a foreign dealer trading outside their terms and conditions. Unfortunately, there is little we can do in this instance. If the supplier won't help, then contact the manufacturer. I bought it from a trader. A trader is someone who buys/sells secondhand kit for profit. They have probably told you the manufacturer's warranty is transferable. It almost certainly isn't. There is not a lot we can do for you in this situation. I ordered it from a non-UK supplier, but it has developed a fault within the warranty period. You will almost certainly need to return it to the supplier. Please don't ask us to write a UK receipt or to process it as a UK purchase. We never do that. We hope that helps. Steve

All too often, the words 'Clearance', 'Sale', or 'Reduced' are used for a promotion planned months previously, so they have little meaning or value. That is not the case at FLO. When we reduce the price of something, there is a genuine and legitimate reason, and the numbers available are always limited. With very few exceptions, when they are gone, then they really are gone. If we have sold out before receiving your order, we can only offer our apologies for not being able to obtain more at the same price. HTH