FLO

I bought it from First Light Optics, but it is outside the warranty period. Please contact us; we can probably help. If it needs repair or a replacement part, we usually charge you only what it costs us. I bought it from another dealer, but they have gone bust, aren't interested or cannot be contacted. Please contact us; we can probably help. Many of our most loyal customers have been let down elsewhere. I bought it secondhand, but it is still within the warranty period. In most instances, the warranty is not transferable, so a claim must be made through the original purchaser. If the original purchaser bought it from us and is happy to assist, we can usually help. I bought it from a grey importer (not an official UK dealer). The product has probably been sourced unofficially from a foreign dealer trading outside their terms and conditions. Unfortunately, there is little we can do in this instance. If the supplier won't help, then contact the manufacturer. I bought it from a trader. A trader is someone who buys/sells secondhand kit for profit. They have probably told you the manufacturer's warranty is transferable. It almost certainly isn't. There is not a lot we can do for you in this situation. I ordered it from a non-UK supplier, but it has developed a fault within the warranty period. You will almost certainly need to return it to the supplier. Please don't ask us to write a UK receipt or to process it as a UK purchase. We never do that. We hope that helps. Steve

All too often, the words 'Clearance', 'Sale', or 'Reduced' are used for a promotion planned months previously, so they have little meaning or value. That is not the case at FLO. When we reduce the price of something, there is a genuine and legitimate reason, and the numbers available are always limited. With very few exceptions, when they are gone, then they really are gone. If we have sold out before receiving your order, we can only offer our apologies for not being able to obtain more at the same price. HTH