ZWO EAF beeping and not moving

[astrotad]

A couple of weeks ago I ordered the ZWO EAF, and once it had arrived I successfully set up on my telescope and all was working well for a few nights. However last night I couldn’t get the ZWO EAF to work. It connects successfully to my computer but every time I try to move it beeps a few times and doesn’t move.

I’ve tried completely disconnecting the EAF from my telescope, using a different USB cable and even tried on a separate computer but still it just beeps and doesn’t move. I get the same result through the ZWO ASISudio software and via the ASCOM interface.

I have looked online but can’t find any information on why its beeping. Therefore I'm thinking it may be a hardware issue. Has anyone else experienced the same issues?

[iwols]

No i havent have you tried contacting zwo,also try a new setup on a different laptop computer apart from that dont have any suggestions,sorry

[iwols]

any use?

https://www.cloudynights.com/topic/760292-zwo-eaf-double-beep-stop/

[astrotad]

15 minutes ago, iwols said:

No i havent have you tried contacting zwo,also try a new setup on a different laptop computer apart from that dont have any suggestions,sorry

Thanks, already tried on a different computer, with a different cable and same outcome. Even tried updating to the latest firmware.

[astrotad]

15 minutes ago, iwols said:

any use?

https://www.cloudynights.com/topic/760292-zwo-eaf-double-beep-stop/

I saw this and initially thought that the focus system maybe to tight, but the focuser doesn't move at all just beeps. I've even complete disconnected it and it still doesn't move. The focus system is moving fine with my old SkyWatcher AF.

[iwols]

good luck👍

[astrotad]

I contacted ZWO support yesterday and they responded with 

Quote

Please reset the 0 position and the max steps(60000) and test it in ASIStudio.

I did this and now the focuser is working correctly again 😀

Edited August 12, 2021 by astrotad

[iwols]

great news