qhy5lii mono not getting recognised in win 10

[iwols]

hi all my qhy5lII mono is no longer recognised ,im running it through a startech usb over lan connector,folowing screen showing when trying to connect through phd2

and this in device manager, any help appreciated thanks

[iwols]

tried reloading some different drivers but not sure which ones i should use and a different usb cable

[Oddsocks]

Assuming you have the correct drivers loaded for the camera here are a few things to try:

Step 1: Plug the camera directly into a different USB socket on the computer using a different USB cable, does it appear in the device manager correctly? if it doesn't, suspect the camera and go to step 2.

Step 2: Load the drivers onto a different computer and plug the camera in, does it appear normally in that computers device manager list? If it does it means the camera is ok and Windows is the problem then go to step 3, if it doesn't work on a different computer then the camera is defective.

Step 3: If the camera works on a different computer but does not work on the original computer then plug the camera into the problem computer using a good USB cable and directly to the computer USB socket, no hubs or extensions to be used, in device manager right click the faulty device showing the yellow exclamation mark and the text "Invalid Configuration Descriptor" and select "Uninstall" from the context menu, then with the camera still plugged in restart the computer, check in device manager after the computer has fully booted, does the camera now appear correctly? If it does the problem is solved and you should disable Fast Startup in Windows 10 to minimise the chances of the problem occurring again as this is a known issue with some USB devices that remain plugged into a Windows 10 computer at boot up when Fast Startup is enabled (which is the default setting in Windows 10, great for web browsing and email in hurry, not so good for process control and automation systems). Also, in Windows 10 when used for imaging you should disable USB Selective Suspend in Power Settings for both mains and battery options.

If the above does not help maybe someone else has a good idea as that is about the limit of my knowledge for Windows 10.

HTH.