Skywatcher AZ-EQ6 Not Slewing properly

[Larry61]

Hi Miguel,

I have not yet updated the hand set. Just celebrated my little boy's 6th birthday. I will try tomorrow to update the hand set. By the way, thanks for the heads up on joining the EQ6 yahoo group. I'll give that a shot for answers.

Larry

[Larry61]

I tried to update my SynScan hand control for the "SynScan showing the wrong voltage fix". I get an error saying it is incompatible with version 2.22?? firmware. Anyone have any solutions to this?

Thanks,

Larry

[MiguelMJr]

Larry,

Version 2.22 seems kind of old. The update for correct voltage is for versions 3.35 and higher.

Maybe someone with more knowledge will get around to helping you out.

Miguel

[MiguelMJr]

Check out this video.... 

[Larry61]

Miguel,

The problem is - I have updated to version 3.36 firmware. However, when I try to update for the "wrong voltage reading fix", I get the error of the 2.22 firmware. Maybe my SynScan is faulty. I even updated to 3.36 again. What is weird is when I go through the update process, the SynScan says I have version 1.7. I still have not received any feedback from Skywatcher.

[ronin]

You might find that the handset is at 3.36 and the motor (drive board) software at 1.7.

Think people have been caught out by this before.

For some reason you would expect the handset to display the handset version as a default, OK to just about everyone it makes sense but not to Celestron, and it doesn't.

Think you may have to go digging into the menu options.

They need handsets with a bigger display, 5 or 6 lines at least, then they could simply display SOftware:

Handset ver, Drive Ver and any others all at once.

[Lonestar70]

Hi Larry,

It sounds like your motor controller firmware is an early version... you appear to have v1.7.1 

I cannot think why it is saying 2.22 firmware, since that does not appear to exist.

the latest for the AZ-EQ6 is: -

•   AZ-EQ6 MOTOR CONTROLLER FIRMWARE UPDATE (V2.11)  (10K)
• Notes: 2014-11-10

Taken directly from the Skywatcher update page just a minute ago and is the correct version to work with the V3.36 handset firmware.

This could well be your problem

Best regards.

Sandy.

[Larry61]

Does anyone have the phone number for technical support from skywatcher Canada?

[Larry61]

ok, there is no technical support directly for Skywatcher products. You have to go through your supplier - who is simply a salesperson. I was told the technical support people are Chinese and are in China right now, and you cannot contact them directly. Ouch! Lessons learned the hard way.

[Larry61]

Update! Skywatcher contacted me and has asked me to send them the mount for repair. This is great news.

[MiguelMJr]

Let us know how it works out.

Miguel

[Larry61]

The mount cost me $133 to send it USPS from Florida to BC Canada. Ouch!

[MiguelMJr]

And I Imagine another shipping charge to get it back. Are they going to fix it in BC or are they sending it to China?

Miguel

[Larry61]

I don't know Miguel. I am guessing they will try to fix in BC.