bmc

last year my girlfriend bought several items from F.L.O for my Christmas. unfortunately 1 item was not included in the delivery. i contacted Steve from F.L.O to remedy the issue. after quite a number of emails, and weeks, the situation was not resolved (though promised several times it had). in frustration and disappointment i posted a review on this section highlighting the plight and poor service. a day after the review was posted the situation was resolved (strangely). i then came back onto the review section and praised Steve for resolving the issue. that was that i thought. no. 1 year later, again my girlfriend went onto F.L.O website and ordered over £250 worth of equipment. several days later the money was refunded back to her account. she emailed Steve asking what the problem was, as she had been on the website and all the goods were still in stock. Steve emailed her back (with a link to this forum, and to my review of the poor service i had posted), and stated that he was happy to hear she had enjoyed his service prior, but thought that he would not satisfy me, therefore he was refusing her business, and suggested that she should use his competitors instead. so fellow stargazers, beware. if you receive poor service from F.L.O and tell us about it. it is clear Steve will act with prejudice, keep your information and blacklist you as he has done with my girlfriend.