mountainmadman

Over the last month or two, I have been in contact with Neil and Jane at Tring Astronomy centre which culminated in a visit to their showroom a couple of weeks ago. I had been in contact with them regarding two queries. Firstly, upgrading the tripod for my SkyWatcher 150p with the better and much stronger steel tube legs. Following an exchange of emails, I called the shop and placed the order direct with Jane. Two days later the new tripod turned up in perfect condition. The second query started off with me looking for a new Dobsonian telescope. Again, via an exchange of emails, I was helped extensively by Neil. So, before placing the order, I decided to take the 5 hour round trip to visit their showroom. Both Neil and Jane were there to give us a well needed cup of coffee on arrival and a very friendly welcome. It was a pleasure to visit the showroom and be in an environment where all you receive is good, honest advice with no pressure whatsoever. That visit resulted in me placing an order for a SkyWatcher 300p dob and a dual speed focuser. Neither were in stock in the showroom, but I wasn't in any hurry to get the items. Two days later I had a phone call from Jane to inform me that my new scope would be with me on the Thursday. It arrived as promised, no fuss. Also, to inform me that the focuser was out of stock with SkyWatcher and that it will be several weeks before that would be available. Again, not in any particular rush for the focuser, and the fact that I've come to trust these people implicitly, I was happy to be kept informed and wait out the time for it to be delivered. Honesty and trustworthiness - that's all I ask from any retailer or supplier, and it comes in bucket loads from the folks at Tring Astro. I wouldn't have any hesitation in recommending them to anyone. Cheers!