This is a repost from my post in CN
I received my AZ100 about a month ago with almost all the bells and whistles and I love it. Before placing the order for the Rowan, after doing some research, I ordered a Berlebach Planet direct from Berlebach in Germany. All the US retailers are drop shipping anyway. Unfortunately I have had a horrible experience with Berlebach customer service. To make a long story short, the package shipped via DHL 2 months ago and arrived almost 8 wks ago in Chicago. From "Inbound into US Customs" on November 24 there has been no further tracking. DHL, US Customs nor USPS has never contacted me and nobody knows where it is. Berlebach blames DHL and DHL blames USPS and US Customs. I have contacts at USPS and Customs who both tell me that their organizations have never received the package. Berlebach refuses to refund or replace the tripod which I paid for. I am obviously very upset with their attitude, and at this point, despite hearing good things about the product, don't think I even want a replacement. I would like a solid wooden tripod. I have been using a fairly solid Chinese carbon camera tripod which is OK but I would rather have a nice wooden one. I am looking at a Geoptic Hercules designed for the 10micron mount. It seems to have an appropriate flat top with a 65mm x 5 mm cutout matching the Rowan AZ100 as well as a central M12 hole. Has anyone out there got a Hercules and an AZ100 or any information on the use of this mount and tripod?