hi there, i had a bit of bother with them, i ordeded a scope they took the money off my card and sent me nothing, they said my card was declined, but 1 day later took the money!! it took them 2 weeks to give me my money back, they said they have refunded it but they did not, had to ring up every day. Finally got it back.

sounds like you got a bad service a spent just over a grand with them and they was brill they e mailed me and rang me to let me no the score ,but the woman on the phone will tell you what you want to hear but i have ordered stuff in the past and its come 2 days latter and when it was not in stock they rang and told me how long it would be be

Telescope house was no better, they sent me my scope heritage 130p the scope, main mirror was covered in grease!! had a right job on cleaning it off, i e-mailed them and they said hey dont check the boxes or scopes prior to sending them out has they reckon it invalidates the warranty on the scope!! they were not bothered. wont be using them again.

Another was Rother Vally Optics i bought a sky watcher sync scan 130p blumming thing was hope less goto mount more like not go to, or wrong object, had nothing but hassle with the scope any way phoned them up, they would take the scope back but......will have to deduct 12% off my £249 has was second hand! WTF, a call to trading standards and under the distance selling act on the web when you buy, you are entiteled to a full refund, a letter to manager soon stopped there little charade. In the end they were ok about it.

I here ya, thats exactly what im doing with scopes n skies. I have to send letter to them from consumer direct which will help. I must say the only place I intend to buy anything from is FLO from now on, everyone is so helpful there and there prices are very good to.

My recent dealings with them leave the clear impression that they can't be trusted. I believe that as well as Scopes 'n Skies and Pulsar, they also trade as Astro Engineering.

Also, they have no qualms about advertising items as being in stock and available for immediate delivery when there is in fact a lead time measured in months.

They are, as far as I'm concerned, permanently black-listed.