StarSense and GPS

[New Young Star]

As for Amazon, items brought I think from the 20th, apply to the extension?  I got this on the 2nd of Feb. We will see what happens, I will check

[New Young Star]

Hi Mick & Shimrod, Just given update, been on CN with Noah4x4 but no go. but here the update Tec and it's going all the way to the top,  Below is email this morning,

 

David Hinds Ltd via dkim.mimecast.org	11:36 AM (36 minutes ago)
to me

 

 

 

 

 

Hello David

 

I am going to contact Celestron USA regarding your issue. Our technician does not know why there is a conflict between the GPS and the StarSense with the splitter. 

 

I will contact them this afternoon and be in touch next week (there is a little delay in replies as the staff are working from home in California due to the current virus situation). 

 

 

 

Best Regards,

Dr Lee Sproats

Technical Sales and Support Consultant – Specialist Astronomy

 

[Mick H]

Yeah David, I noticed you have been in touch with Noah.

Lets hope you get this sorted. 

[New Young Star]

Got this response this morning from the Celestron team. This came after Celestron from the US asked me to run through a few procedures, which again failed. really I'm not a trouble maker😬 but it's got the big boys scratching there heads as they say.  

David Hinds Ltd via dkim.mimecast.org	9:27 AM (45 minutes ago)
to me

 

Hello David

 

Many thanks for the emails - all the information you gave was very useful and my colleague at Celestron USA also thank you for this.

 

He is scratching his head on this one so he has now sent off all the information to the hardware/software development team and we await their response. I will be in touch as soon as I hear from them.

 

Best Regards,

Dr Lee Sproats

Technical Sales and Support Consultant – Specialist Astronomy

 

[Mick H]

Got the ball rolling, well done.

Fingers crossed.

You MCC trouble maker. 😉

Edited April 20, 2020 by Mick H

[New Young Star]

Mick! I not sure how you put your info in about the equipment and hardware you have and use like you have at the bottom of every correspondence you make. can you help me in in this department?    

[Mick H]

David, under your profile (see pic1) choose Account Settings, then under settings (see pic2) chose Signature

Add your stuff.

Hope that helps.

Edited April 20, 2020 by Mick H

[New Young Star]

bonus , done it😎

[Mick H]

1 hour ago, New Young Star said:

bonus , done it😎

Well done, no not really.

You only done that to out do me, B..... Bikers. 😉

[New Young Star]

Yeah! but a least you can use yours.😒

[Sharpy]

Hi my names Jordon.

I just registered as I am having the same issue with exactly the same set-up and have found a temporary work around until hopefully Celestron find a solution.

I know it doesn’t take long to manually enter time & location but I like to speed up the set-up process as much as possible so I can spend my precious time (have 2 young children who can wake up at any moment) on achieving precise polar alignments for astrophotography as I am on a wedge.

Now I have found it doesn’t matter how you connect the WiFi/HC/SS with or without the splitter this will work. First turn-on and go to menu/time and location/time location source and turn on Manual entry then turn off scope. Next turn on again and do the same above but turn gps accessory as the source then wait for gps fix. Now start alignment procedure and you won’t have the SS ERROR. Now your kit will work perfectly until you turn off again.

I know this isn’t perfect but you can avoid manually inputting until Celestron come up with a fix.

Hope this helps

[Mick H]

49 minutes ago, Sharpy said:

Hi my names Jordon.

I just registered as I am having the same issue with exactly the same set-up and have found a temporary work around until hopefully Celestron find a solution.

I know it doesn’t take long to manually enter time & location but I like to speed up the set-up process as much as possible so I can spend my precious time (have 2 young children who can wake up at any moment) on achieving precise polar alignments for astrophotography as I am on a wedge.

Now I have found it doesn’t matter how you connect the WiFi/HC/SS with or without the splitter this will work. First turn-on and go to menu/time and location/time location source and turn on Manual entry then turn off scope. Next turn on again and do the same above but turn gps accessory as the source then wait for gps fix. Now start alignment procedure and you won’t have the SS ERROR. Now your kit will work perfectly until you turn off again.

I know this isn’t perfect but you can avoid manually inputting until Celestron come up with a fix.

Hope this helps

Hi Jordan, and welcome to SGL.

That is a good find, and hopefully it might help David until Celestron come up with a fix.

I don't have GPS as I only setup in the garden. 

I only had to enter my location once as it is stored in the mount, so I just enter time and date and let StarSense do it's stuff.

The only benefit I can see of using GPS is going to other sites.

Edited April 27, 2020 by Mick H

[Sharpy]

33 minutes ago, Mick H said:

Hi Jordan, and welcome to SGL.

That is a good find, and hopefully it might help David until Celestron come up with a fix.

I don't have GPS as I only setup in the garden. 

I only had to enter my location once as it is stored in the mount, so I just enter time and date and let StarSense do it's stuff.

The only benefit I can see of using GPS is going to other sites.

Thanks for the welcome.

Your right, there isn’t much benefit for the price tag of the unit but I do intend to travel regularly out of the urban skies when we finally come out of lockdown and it provides the extra reassurance that time is precise to the second. Think it’s my OCD!

Did use SkySafari for alignment/loc/time for awhile but you will be surprised how many times my tablets internal compass came out of alignment which then screwed with the scopes Goto 

 

[New Young Star]

Hi there Jordan and welcome, been away for a while. What you have said I worked out as well, not ideal but it's OK I got an email from celestron a couple of weeks ago and there still working on. If they don't sort it then I will ask for a total refund. See what they say?

I'm using 20x80 celestron binoculars at the moment as I don't want to haul equipment late in the evening as I'm an ole boot who is getting on in years. I am impressed with them.