New Young Star

Hi there Jordan and welcome, been away for a while. What you have said I worked out as well, not ideal but it's OK I got an email from celestron a couple of weeks ago and there still working on. If they don't sort it then I will ask for a total refund. See what they say? I'm using 20x80 celestron binoculars at the moment as I don't want to haul equipment late in the evening as I'm an ole boot who is getting on in years. I am impressed with them.

Yeah! but a least you can use yours.😒

bonus , done it😎

Mick! I not sure how you put your info in about the equipment and hardware you have and use like you have at the bottom of every correspondence you make. can you help me in in this department?

Got this response this morning from the Celestron team. This came after Celestron from the US asked me to run through a few procedures, which again failed. really I'm not a trouble maker😬 but it's got the big boys scratching there heads as they say. David Hinds Ltd via dkim.mimecast.org 9:27 AM (45 minutes ago) to me Hello David Many thanks for the emails - all the information you gave was very useful and my colleague at Celestron USA also thank you for this. He is scratching his head on this one so he has now sent off all the information to the hardware/software development team and we await their response. I will be in touch as soon as I hear from them. Best Regards, Dr Lee Sproats Technical Sales and Support Consultant – Specialist Astronomy

Hi Mick & Shimrod, Just given update, been on CN with Noah4x4 but no go. but here the update Tec and it's going all the way to the top, Below is email this morning, David Hinds Ltd via dkim.mimecast.org 11:36 AM (36 minutes ago) to me Hello David I am going to contact Celestron USA regarding your issue. Our technician does not know why there is a conflict between the GPS and the StarSense with the splitter. I will contact them this afternoon and be in touch next week (there is a little delay in replies as the staff are working from home in California due to the current virus situation). Best Regards, Dr Lee Sproats Technical Sales and Support Consultant – Specialist Astronomy

As for Amazon, items brought I think from the 20th, apply to the extension? I got this on the 2nd of Feb. We will see what happens, I will check

I don't use skyportal, I can get what I want without using that, as I can use starsence OK on it's owe without the GPS. Plus I'm a pay as you go, £10 every 6 months😁 I'm not into Phone tecknowledgy

Picstop Digital accessory specialist, the shop where I brought it from have been in touch and are waiting for Celestron to get back to them, also Tec guy from David Hinds Ltd head guy will be in tomorrow. Going to put it to them, why when so many who are having problem with piece of equipment are not being warned about it. Got GPS from Amazon in Feb will have to check the date but I think it's to late? See Celestron say.

----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- David Celestron Nexstar 8SE with StarSense AutoAlign & GPS. 6.3 Celestron reduce, Eyepieces. Maxvision 40mm Explore 26mm, Baader Hyperflex 8-24 Zoom with 2.25x Barlow, Baader 21mm with 14mm and 28mm rings, Celestron X-Cel 7mm, 32mm Plossl, 2x Barlow.

That's what I have been doing Noah4x4 as I'm only viewing from one spot at the moment. I only need the GPS for location when I change where I go. I just hock up camera to the mount and off we go, it's fine, just a pity you can't have both at the same time. Well it's got the Tec guy going at Celestron as I've pointed it out to them that I'm not the only one who is having problems, so there should be a warning about the problem with this product and I will make that point to them Friday. Mick! like you if I do have both on and play around with the cable it sometimes work but not always. I don't see how it's ever going to work but it worth having a pop at celestron over the issues and the cost of it. Also Mick I blame my parents for King's Lynn, 😁

Hi Mick, sorry to tell you that did not work ether, I will let Tec guys know I tried that and again did not work. I'd like to thank you Mick for you research on behalf of and the time you spent looking for answers. by the was it says your from Norfolk, though I'm living in Northumberland and have been since 2014 I lived and come from King's Lynn. just thought I'd let you know that.

WOW!!! Where did you get that from Mick? sounds good will try tomorrow and I'll let you know. Surprised the Tec guy did not know that one. if it works I'll let the know, what ever way i'll let you know. Thanks Mick

Yes Mick I've done that, It's strange, when the Starsence is connected to the mount or through the splitter on it's own it fine it works lovely but the minute you connect the GPS to the splitter the GPS works but not the Starsence camera. There something between the GPS and starsence that coursing a resistance, and in my opinion it the Starsence as the GPS is working fine with or without the camera. But Thanks Mick for your input and time. I will let you know what they find or what the problems. David

Thanks Mick, Will do that later, also will tell you I've celestron Tec guy in touch and they are putting this to them on Friday this was there last message to me David Hinds Ltd 10:34 AM (3 hours ago) to me Hello David Thats ok - that splitter is the correct one. I would try the following set ups: 1 - without the splitter - use the telescope with the StarSense and StarSense handset - see if that works ok. 2 - use the splitter to connect the Starsense but do not use the GPS - we want to see if the splitter is the cause. 3 - as in 2 but now connect the GPS. 4 - you could try switching back to the nexstar+ handset (i.e. not using Starsense) and seeing if the GPS unit causes a problem. Basically we are adding one accessory at a time to see at what point the problem arises - namely is the splitter a cause or the gps. There is no scroll text control at present. Celestron is aware of this missing feature and a future firmware release should address this. ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------ I sent them this reply I have followed what you have said Lee 1, When the camera is corrected straight to the mount it worked I turned it off and turned on again and it worked. 2' I put the splitter on the mount and the camera did not work. I tried this twice and both times did not work. So at this point you would think that there is a problem was with the splitter? Wrong, as I thought what if I connect the GPS to the splitter and the GPS worked on both ports of the splitter. I turn it off and on again and the GPS worked fine. So the problem seem to be the StarSense Handset or camera or both. Pics below of what was said on the handset and a pic of the GPS working attached below, taken 20 mins ago and I had to resize them to download to you I hope we are getting nearer Sorry, I meant to say that I connected the camera to the splitter without the GPS and that did work on both occasion, then I just put the GPS to splitter and that worked. But when the GPS was corrected with the camera it would not work and the messages in the pictures is what I got on the handset and I have sent them to you. and there reply was Hello David many thanks for the emails and the information. I will discuss this with our technician on Friday when he is next in our HQ. I will put this ticket on hold till then and will get back to you when I have discussed this with him. --------------------------------------------------------------- So you can see it's got them puzzled Mick but will try what you have said later