Nexstar 4se—help!! view of eyepiece partially blocked?

[John]

4 minutes ago, itsbrittanyhere said:

Sending it back to Celestron. They said they’d repair. Hope it doesn’t get damaged in transit because they have me removing all protection except some foam. Kinda crazy. I also really don’t like that it’s only 6 months old and I have to ship it somewhere to risk damage and not just be sent a new one. But I guess it’s better than no fix.

Is that Celestron in the UK ?

I would try and pack the scope as closely as possible to how it was delivered.

 

[itsbrittanyhere]

31 minutes ago, John said:

Is that Celestron in the UK ?

I would try and pack the scope as closely as possible to how it was delivered.

 

Usa I’m guessing?

[John]

2 minutes ago, itsbrittanyhere said:

Usa I’m guessing?

The Celestron importer for the UK is David Hinds Ltd:

https://www.celestron.co.uk/

They, liasing with your vendor, should be quite capable of sorting this sort of issue out. Celestron scopes are not even made in the USA any more - they are made by Synta in China who also make Skywatcher scopes.

I can't see how sending your scope to the USA will do any good, plus you may well get stung for import duty when it comes back !

 

[itsbrittanyhere]

The shipping label says California. Celestron and they told me to ship it there on the phone.

[John]

5 minutes ago, itsbrittanyhere said:

The shipping label says California. Celestron and they told me to ship it there on the phone.

Who did you actually buy the scope from ?

 

[RT65CB-SWL]

I would make contact with the re-seller and/or amazon. 

[itsbrittanyhere]

I bought it on amazon llc. 
Amazon said out of return window.

The shipping address is the same on on the Celestron website for repairs or returns. They sent me a ups label 

Edited February 4, 2020 by itsbrittanyhere

[RT65CB-SWL]

10 hours ago, itsbrittanyhere said:

I bought it on amazon llc. [*] 
Amazon said out of return window.

The shipping address is the same on on the Celestron website for repairs or returns. They sent me a ups label 

Please keep us updated.

If you are in GB/UK 🇬🇧 it maybe worth visiting your local Citizens Advice Bureau/Trading Standards for further advice.

 

[*] llc = Limited Liablity Company... https://sellercentral.amazon.com/forums/t/what-is-amazon-com-llc/127660

[noah4x4]

Sole UK Importer David Hinds will normally locally fix problems like this.  Suggest you check with them before the sending scope to the USA.

Buying Astro gear from Amazon is often problematic. Much better to buy from a specialist retailer like FLO or Widescreen Centre or Rother Valley Optics.