My new Dob SynScan wont work

[Ainsley]

Ive just tried to set up my Skywatcher Dob 300 SynScan and when I put the 12v power cable into the motor the hand controller does not light up or function.

There is power at the cable, I checked. I also checked I turned the power switch on, but nothing happens. The hand controller should light up and allow me to start the set up process.

I even plugged the cable into the hand controller, still nothing.

Is it a dead hand controller, or faulty board, or switch ?

Anyone else had this issue ?

[littlebeagle]

Could be the tip is not quite long enough?

[Ainsley]

Do you mean the tip of the power cable ? - well its the cable that came with the scope, so I would have thought it was the correct one. Ive emailed FLO as they supplied it so hopefully they can respond tomorrow morning.

[Tribal-Wolf]

What are you using to power the cable? If it's the battery pack that came with it are the batteries in correctly? If it's a power pack it the cable plugged in correctly? You need to make sure your power supply has power at the tip before condemning anything else.

[littlebeagle]

Yeah the bit that goes into the mount, fair enough if it's the one that came with it should be fine, might well be dodgy.

[Ainsley]

Ive powered it from a proper 12v transformer and checked the output with a volt meter. The inside part of the cable is +ve. As it should be according to the diagram on the motor box.

[Tribal-Wolf]

Well it looks like a faulty handset if the handset won't power up either. How long have you had it?

[Ainsley]

Just bought it a few days ago !

[Tribal-Wolf]

Get onto the supplier and see what they say, have you had it working at all or is this the first time you've tried it?

[Ainsley]

This is the first time Ive tried to power it up, the last two nights I just looked through it and manually moved it. Tonight I was going to set up the GOTO etc. Ive emailed FLO to see what they say in the morning. So now I will go to bed and sulk a bit

[Ainsley]

I tried a different power lead last night and it worked !

I reckon the connecting pin was not fitting properly into the socket - so now Ive stopped sulking and can sort out aligning the scope.

[Tribal-Wolf]

Nice one, hope you get some nice clear night to use it now