Meteorite Mike

Thanks. I don’t have Facebook but do have messenger. I’ll try them on that.

I’ve had similar issues with getting any form of reply from Altair Astro and it’s getting frustrating! I purchased an IOptron Mount back in January (2021) and they sent it out minus the hard case but with an extra counter weight. I eventually got through to Altair and was told it was a common mistake and that they would send the case out when it comes in stock and also arrange for the Counter weight to be returned to Altair. I told them they could have it collected the next day (which it was). Over the months I have Emailed them on numerous occasions with no reply. I’ve phoned them on numerous occasions. Twice they have answered the phone and I’ve been fobbed off with ‘Oh it’s IOptron fault, they can’t source the materials for the hard cases’. I’ve even been down to there shop (when I was in Norfolk) and got no answer there. I’ve spoken to IOptron who told me they’re was no issue with the materials and they have been shipping cases out worldwide for months. It seems that Altair are in some cases, terrible at customer and after sale service.