Brushman

26 minutes ago, AstroFin said:

Have you tried changing the power cable? I had severe issues with my Celestron CPC when I bought it, but it turned out all of them were caused by a faulty cable.

I've used both the supplied power cable (into PowerTank) and a separate Baader power cable direct into mains. Both show same issue, so can only assume it's not the power cable. 

The handset cable seems to be working properly as the HC switches on fine to initialise and display the error message. 

Could it be a dodgy AZ cable? I'm not sure if this would have ever worked, but I switched it out for another ethernet cable - but this had no effect either. If it is a specialised cable then perhaps that could be a potential culprit?

7 hours ago, cletrac1922 said:

You have the latest firmware for the SynScan

I recently purchased the WiFi adapter, and downloaded the SynScan App

Takes the guess work out of setting location, date and time

What sort of power source you using to power the dob

I use a car battery jump start kit

Have run my EQ5 mount for a week on it at Astrofests

 

 

29 minutes ago, rhw1967 said:

Do you have a powertank or using batteries ?

I was using a Baader power supply, but I just tried it with a fully charged Celesteon PowerTank and no change! 

3 hours ago, Geoff Barnes said:

I had exactly the same issue with my Skywatcher dob when I first got it.

It turned out the problem was simply that the AZ Power Cable was not fully inserted into its sockets, it felt like it was but I had to push extra hard to get it to "click" into place, then all worked perfectly. Just make really sure your AZ cable is fully connected. at least it will eliminate one possible cause. Good luck!

Thanks for the message, but unfortunately that's not it. They are super stiff and a nightmare to get out once in, but when I retested I hear a definite click when inserting into the ports. 

Upon switching on the mount the handset initialises and then displays the following: "Caution..." "Both Axes... No response!"

If I press enter it allows me to set my location, time etc. but will not slew.

I have a SkyWatcher 10" GoTo dob with freedom find. It was bought new and gifted straight to me, so was unused before discovering this problem.

The power is connected to mount and the motorised units are connected. The handset displays that it's running version 4.39.05. 

I've tried re-updating the firmware in the hope it left the factory corrupted, but its made no difference. 

This may not mean anything, but when updating and I checked the HC it displayed that I was running database version .2. I was expecting this to be .5 seems as I was running v4.39.05. 

Can anyone help a beginner out please?