wxsatuser

Thought I would post my experience with Telescope House.

I have bought from them a few times in the past and everytime has been a good experience.
The test of a good retailer is when something goes wrong.

Monday morning around 6.30am I took advantage of TH Astrofest 10% discount and bought some Revelation 20x80 binoculars.
Around 15.30pm I had an email to confirm that they were dispatched.

At 8.30am Tuesday I had an email from Interlink to say they would deliver in the next 2hours, within which time they duly arrived.
I immediately unpacked them and to my dismay the hinge closest to the eyepieces was snapped clean through the middle.
Although all the packing was perfect the binoculars somehow had sustained this bad damage.

I fired of an email explaining the problem and within 30minutes I had a reply from Kerin.
We exchanged a couple of emails re the problem and Kerin organised a replacement and pickup for the first ones.
Although they were very busy with customers and of course Astrofest the swap took place today as promised.

I am now a proud owner of some very nice 20x80 binoculars.

Big thumbs up for Telescope House and Kerin for a fine service, thank you.

newbie rank should be "quantum foam"

also, could someone tell me how to edit my posts please, i dont see the option. thanks

Once you pass 500 you can call yourself whatever........me I'm a....

I'm not known for being the voice of reason, but here goes. The EQ8 is a mass produced unit, not a hand built Mega expensive unit. In any mass production run there is a failure rate, which will be balanced against the cost of decreasing the failure rate. Now whilst, from a PR point of view, sending a poor mount to a guy that is well known in the community and that will use the mount in a commercial environment, was a bad move, it probably reflects the nature of the selling model (stack 'em high....).

Unless these mounts start failing all over the place, then, probably, these should be dealt with in the normal way that any failure of a mass produced item would be dealt with-replace the unit.

Its regrettable (especially from a PR point of view) and it is extremely annoying to be on the receiving end of it. I'm sure that FLO will sort the job out.

I know of a well known UK electronics company, no name no pack drill, that had upto a 90% failure rate on boards from China and

still believed that was cost effective.

Now the games afoot....following with great interest.

Well done FLO.........thats real customer service. :icon_salut:

Neil, if you liked that one, check this one out. Again, im a bit unsure if it is what i think it is, but it could be NGC 869 at the top of perseus constellation. Quite liked it too for my first shots with tracking working.

Still getting to grips with exposure times, triggering the camera without shakes and finding the targets as its really hard to see where you pointing with a camera on the focuser (specially with LP filter!!) and after having pushed the viewfinder several times with my glasses 8-)

ngc869.jpg

Hi Kay

this one is M34.........nice set of blue stars.

My first real dso if you don't count blank photos

M52......Canon 60Da 30secs@iso800.......SW 80EDPro reducer Hutech LP filter

Not my first, but i'd say its my first proper (ish) attempt now that i have the clock drive.

Taken last weekend from the heart of Edinburgh using an LP filter through SW 200PDS and modified Canon 450D - no stacking but added some spikes on PS to make it cuter

I think it's the M103 near cassiopeia but im not entirely sure, my straight finder was killing my neck! Perhaps some can confirm?

m103.jpg

Thats NGC1502 Kay.

It's a small cluster near one end of Kembles Cascade.

The Cambridge Double Star Atlas has doubles to a combined mag of 7.5 with a cut-off of 10.5 for the companion.

The maps show the doubles plus nebulae and other dso's. well worth a buy.

So it's great for doubles and as a general star map.

Don't know if it's just me, but this site doesn't seem to work on Firefox (23.0.1).

What......SGL......if so it works ok for me with FF (23.0.1)

Bought all my stuff from

FLO

Telescope House

Sherwoods

Wex

all excellent service.

Thanks......very useful tutorial.

Pathescope 30x70.....Swift Belmont 10x50