HELP! NEQ6 mount not connecting to neither Synscan remote or Syntrek remote

[Josh123SV]

Hello all,

 

My recently purchased second-hand NEQ6 pro mount is not connecting to my Syntrek controller nor my synscan controller. 

When I purchased it, the Syntrek controller would connect just fine and move the mount perfectly. I then wanted to connect my synscan remote from my old EQ5 mount, but I had to buy a DSUB 9 male to RJ45 cable. When I connected the controller to the rj45 and the mount to the dsub, the mounts red LED light power would turn off immediately. I tried connecting it first and then turning on the power, but to no avail. The synscan remote I believe is not to blame here because it was working perfectly with my EQ5 when I last used about a month ago. 
 

After connecting the synscan to the mount and not working, I thought the issue was with the power. I then connected the mount using the car cigarette power lead, and then connecting synscan. This did not work and now the red light in the cigarette plug thing won’t turn on. In addition, when I connect the Syntrek, the whole thing keeps flashing red, but won’t properly turn on and there is no response from mount, but power light is on. 
 

How can I fix this? And how can I get the Synscan remote to connect to the mount without issues? 

[Neil H]

Message Malc-c a wizz with these things he just fixed my Wi-Fi dongle which was burnt out 

https://stargazerslounge.com/profile/10726-malc-c/

Edited December 14, 2023 by Neil H

[malc-c]

Thanks for the referral 

I've just replied to Josh, and hopefully we can sort out the issue and get his mount back up and running.  Glad to hear the dongle is working well