Ecellence of support

[muletopia]

A couple of weeks ago Sidereal Technology which controls my cherished Mesu Mount 200 came to "Stopped" and no amount of fiddling would restart it.


So I described my problem to Lucas Mesu, a lengthy email conversation ensued.
Lucas' support is so good that some of the conversation was in real time, the only delay was the email composition time at each end. At the end of this conversation Lucas sent an email to Dan Gray at Sidereal technology asking for his assistance.
Dan was away for ten days but when he returned another lengthy conversation followed. In a couple of days after what must have been extensive poking in his software he solved the problem. It involved installing an intermediate version (94A) of Sitechexe and then overwriting this with version 95WIN and then re-initialising the system.


The rapid and continuous response from these two suppliers to solve this problem
is a wonder to have experienced.


Chris

Edited October 11, 2019 by muletopia
missed word